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Operations Support Specialist

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Job Details

Careers Center - Operations Support Specialist

Operations Support Specialist

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Unit Description

Administrative and operational support is key to serving our clients and employees at Sodexo.  We are seeking an Operations Support Specialist for Environmental Services at Indiana University Health at the Academic Health Center with 1425 beds, located in Indianapolis, IN. This is primarily a day shift opportunity, but this Manager may need to work other shifts as needed.  This is an hourly position that offers a full benefits package.  

The successful candidate will support all Environmental Services managers at three hospitals including administrative duties, client interfacing, report generation, and day to day operational support overall.  Additional responsibilities include maintaining training records, QA records, and Third Party Satisfaction records.  Ideal candidates will have excellent communication and interpersonal skills. Candidates must be knowledgeable in MS Office (PowerPoint, Excel, Word, Outlook).  

High Visibility. Challenging Opportunities. Rewarding Environment.  to this job today and become an Operations Support Specialist.  We foster an environment where employees are family, where the work is invigorating and satisfying, and where we common values and a commitment to your future – your quality of life.

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Position Summary

The Operations Support Specialist will assist in providing general customer support to resolve issues. Will also assist in providing problem analysis and resolution, either via direct communication with the account or by informing the manager of issues that will require a more in depth effort. Assists in answering questions and inquiries from customers via the telephone, Internet, fax and other technologies, using established fact-finding procedures, customer service methodologies, knowledge of pertinent processes and procedures, and familiarity with policies, vendors and specified products. Works with other departments for vendor and product compliance. Be able to handle a large volume of inquiries every day. May supervise less than two full time employees.

Qualifications & Requirements

Basic Education Requirement - Associate's Degree 

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


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