Sign In
 [New User? Sign Up]
Mobile Version

Operations Support Specialist, VS (LHI) - La Crosse, WI

UnitedHealth Group


Location:
La Crosse, WI
Date:
02/22/2018
2018-02-222018-03-23
Job Code:
750884
Apply on the Company Site
  •  
  • Save Ad
  • Email Friend
  • Print
  • Research Salary

Job Details

750884 Operations Support Specialist VS LHI La Crosse WI

Operations Support Specialist, VS (LHI) - La Crosse, WI (750884)

Position Description

Position Description:

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)

Serve as the primary liaison between Account Managers and other Operational Departments specifically regarding issue resolution, process and order completion. Work closely with all aspects of the business to ensure positive client and customer experiences, customer retention and overall satisfaction. Responsible for maintaining the operational documents LHI uses to conduct business with Veterans Administration. Assist with translating business requirements into technical solutions.  Assist with the quality assurance and testing processes to ensure that the developed software functions satisfy original and end user requirements.

Primary Responsibilities:
  • Provide regular operational updates to the Account Manager on the state of each area of responsibility
  • Complete job tasks and functions on time to keep the order completion process on track
  • Communicate any order issues to the Account Manager and Operational Supervisor
  • Assist in making decisions based on contract requirements and guidelines
  • Support ongoing management of operational documents
  • Assist Members of other departments in creation and maintenance of VA Appointment Documents
  • Maintain and distribute department reports
  • Support Account Manager in defining and developing operational processes to meet customer requirements and improve quality and timeliness Key Performance Indicators
  • Provide regular operational updates and reports to management on the status of order processing and any associated process improvement initiatives.
  • Act as the liaison between the Account Manager and other Operational Departments within LHI  
  • Identify potential issues that would affect contract KPI’s
Requirements:
  • High School Diploma / GED or higher
  • Must be available to work Monday - Friday from 10:30AM - 7PM
  • 2+ year experience in Client Services, Customer Service, or Military Experience
  • Proficient in Microsoft Office Suite including Word, Outlook, and Excel (Outlook - managing email and calendar / Word - creating and editing documents and letter / Excel - running reports, creating documents, and searching within Excel)
  • Ability to work overtime and weekends as business requires
  • United States Citizenship
  • Ability to obtain favorable adjudication following submission of Defense Health Agency eQuip Form SF86
Preferred Qualifications:
  • Associates Degree (or higher) in Business, Administrative or other related fields
  • Proficiency running and sending all required service component data reports, as appropriate
  • Understanding of database structures and relationships
  • Ability to research and document issues before reporting them to IT
  • Strong analytical and problem solving skills with regards to operational documentation policies
  • Understanding and Exposure to VA process and scope of work
  • Understanding of the medical industry and / or healthcare management
  • National Career Readiness Certificate
  • Military Service

Soft Skills:

  • Demonstrate exceptional organizational and multi-tasking abilities as well as work in a fast paced, action oriented environment
  • Ability to perform detailed work with a high degree of accuracy
  • Must be able to work with a diverse group of people to accomplish customer driven goals
  • Ability to remain calm in stressful situations and conduct yourself in a professional manner at all times
  • Must have excellent verbal and written communication to ensure understanding on all levels of the business

 As a requirement of UnitedHealth Group’s contract with the Department of Defense, this position requires U.S. citizenship and proof of favorable adjudication following submission of Department of Defense eQuip Form SF86, (the National Agency Check Legal and Credit or “NACLC”). Successful completion of the NACLC process is a requirement for continued employment in this role. NACLC processing will be initiated by our TRICARE Security Officer post-offer, and can take 3-6 months for a final decision communication from the Department of Defense. Candidates will be allowed to begin employment with UnitedHealth Group in this role based on an interim clearance, and final results will be communicated as they are received. Failure to obtain final NACLC approval will result in termination from this role.


Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Keywords: UHG, LHI, Operations Support Specialist, La Crosse, Wisconsin, military, customer service, client service

Job Details

  • Contest Number750884
  • Job TitleOperations Support Specialist, VS (LHI) - La Crosse, WI
  • Job FamilyAdmin Support Services
  • Business SegmentOptumCare

Job Location Information

  • La Crosse, WI
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

Powered ByLogo

Featured Jobs[ View All ]

Featured Employers [ View All ]