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Operations Team Lead

Cox Automotive


Location:
Wilmington, OH
Date:
11/16/2017
2017-11-162017-12-16
Job Code:
1716525
Cox Automotive
Apply on the Company Site
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Job Details

Company Cox Automotive
Title: Operations Team Lead
JobID: 1716525
Category: Business Operations
Industry: Cox Automotive
Job Type: Full-time

Description

Dealertrack is currently looking for a Team Lead (Title Maintenance ) to join our team in Wilmington, OH.

Our Teams:

Dealertrack’s teams are comprised of versatile, hardworking, and creative thinkers with diverse skill sets who can adapt to the rapid changes in the automotive and technology industries. Our professionals are committed to changing the way people shop for and purchase vehicles through our connected digital software solutions.
The Job:
Under limited supervision, the Team Lead is the subject matter expert and first line of contact for management, internal/external customers and team members.   The Team Lead is responsible for monitoring the daily production to ensure quality and client service level agreements are met.  

Your Role:
Team Leads will provide back-up support and training for their team.   Additional responsibilities may include; assisting in the development and maintenance of processes, implement client specific processes and communicate process changes to team; review error tracking reports for trends; perform and track inspections to ensure compliance; notify management on issues and problems requiring immediate attention and provide recommendations for resolution; provide coaching and mentoring to new agents and assist the supervisor in assigning and monitoring the team’s daily production. Team Leads may perform the duties of any of their team members.
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies.
Customer Service- Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Detail Orientation- Pays close attention to detail and possesses good organizational skills.
Verbal Communication- Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.
Written Communication- Ability to write clearly and effectively present ideas and to document activities; to read and interpret written information.
Teamwork- Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; puts success of team above own interests; able to build morale and group commitments to goals and objectives.
Adaptability- Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
Quality- Demonstrates accuracy and thoroughness; monitors own work to ensure quality.
Quantity- Completes work in timely manner; works quickly.
Organizational Support- Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values.
Orderly-Keeps work area clean and organized to ensure compliance with safety and security policies.
Monitor/Evaluate- Ability to; be attentive to all aspects of the environment while working, to monitor environment during routine activities.
Decision Making- Displays willingness to make decisions, and exhibits sound and accurate judgment. Supports and explains reasoning for decisions. Includes appropriate people in decision making process and makes timely decisions.
Problem Solving- Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully.
Leadership- Ability to; influence actions and opinions of others to a desired direction, exhibit judgment in leading others to worthwhile objectives.
Analytical- Collects and researches data; uses intuition and experience to complement data.
Time Management- Ability to organize tasks to ensure effective work and productivity

Multi tasking- Ability to prioritize workload and handle multiple tasks while producing quality results.

Interpersonal Skills- Ability to communicate with others in a warm and helpful manner while simultaneously building credibility and rapport.

Qualifications

What We Look For:
  • High School diploma or equivalent
  • 2-4 years experience in a customer service support position
  • Intermediate knowledge of PC software applications (i.e. MS Office, Excel, Outlook)
  • Data entry skills required; ability to type 35wpm or greater at 99.6% accuracy
  • Phone skills required
  • Written communication skills required
  • Working knowledge of internal software preferred
  • Previous leadership and coaching skills preferred
  • DMV experience in vehicle titling and or vehicle registration preferred
  • Knowledge of state requirements for automotive titling preferred 
  • Ability to perform routine and repetitive production work
  • Ability to sit for long periods of time
  • Prolonged exposure to computer screens that may lead to eyestrain
  • Ability to lift or push up to 35lbs


About Cox Automotive

 

Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader®, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, VinSolutions®, Xtime®, incadea® and a host of other brands. With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit www.coxautoinc.com.



Organization: Cox Automotive

Primary Location: US-OH-Wilmington-3268 Progress Way

Employee Status: Regular

Job Level: Team Lead/Supervisor

Shift: Day Job

Travel: No

Schedule: Full-time

Unposting Date: Ongoing
Apply on the Company Site
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