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Optical Engineer III

Cox Communications

Atlanta, GA
Job Code:
Cox Communications
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Job Details

Company Cox Communications
Title: Optical Engineer III
JobID: 1717967
Category: Engineering
Industry: Cox Communications, Inc.
Job Type: Full-time


Cox Communications is searching for an Optical Engineer III for the Cox National Transport network whose duties include but not limited to Tier 3 escalation trouble support, NOC enablement, and operational readiness project based task.

What kind of technologies will I be working with? You will perform SME engineering activities with specific knowledge & skills associated with the following technologies:

Cutting Edge GMPLS based resilient Optical Transport Platforms utilizing Colorless, Directionless, Contentionless with FlexGrid (CDC-F) ROADM technology, OTN switching and legacy SONET. In Depth knowledge of RAMAN and integrated OTDR functionality. Knowledge of GMPLS based OTUx cross-connect and restoration. Long Haul Core, Metro and Access Dense Wave Division Multiplexing (DWDM) platforms, both active and passive (ROADM/FOADM); Knowledge of ITU standards including flex-grid; Experienced in Coherent Optical technologies including DP-QPSK, 16-QAM. Network Management Systems (NMS); Ethernet OA&M, Performance Monitoring, and test platforms; Digital Cross Connect Systems; Ethernet Network Interface Demarcations (NIDs); Knowledge of L2/3 Metro Ethernet Forum (MEF) and Carrier Ethernet platforms. Knowledgeable in Infinera, Ciena, Nokia (ALU), Cisco Optical and Ethernet Solutions; Network Synchronization and Timing Systems. Digital Video Transport technologies.

Primary Responsibilities and Essential Functions:

  • Performs tier 3 level troubleshooting requiring the ability to perform complex network fault isolation. 
  • Opens, tracks, executes, and resolves escalated trouble tickets from Tier 2 ( NOC ) related to outages and trouble conditions on network platforms. Provides on-site and/or remote technical support for all Cox transmission media.
  • Responsible for the upkeep and maintenance of network platforms; Ensures network uptime and compliance with customer Service Level Agreements
  • Accountable for coordinating solutions with vendors on chronic equipment or operating system issues that impact the data network infrastructure to insure uninterrupted service and support to customers.
  • Accountable for reporting, tracking and trending on specific vendor equipment and operating system issues.
  •  Responsible for day to day platform reliability, capacity maintenance & monitoring and network augmentation
  • Interfaces with other departments and markets to resolve network problems.
  • Performs real-time problem management including coordinating customer calls, problem escalation to vendors, reporting serious problems to management, and tracking and follow-up
  • Develops and distributes routine and ad hoc reports to peers and management to support Proactive Network Management. 
  • Develops reports on network events and post mortems on outages in Cox's communication network.
  • Develops Methods and Procedures and provides training to Technicians to support lower tier trouble shooting of network events along with new technology/project introduction.
  • Proactively Identifies ways to improve process & procedures; makes recommendations to management
  • Manages projects with other teams to confirm delivery intervals, validate critical dates and milestones and ensure delivery of services stay on target. 



  • 5+ years of experience required in related field (i.e. Engineering.).  3+ years of experience required if candidate possesses a related advanced degree (MS/MBA or above).
  • 3 years of experience working in Optical transport
  • 3 years of experience developing, authoring and maintaining detailed network designs and documentation (i.e. JG3-Engineering Work Packages, Systems or Network Requirements Specifications, Systems or Network Design Documents, Network Whitepapers, Network or Systems Statements of Work)
  • 3 years troubleshooting and diagnostics.
  • 1 year experience leading projects to enhance the network capability for existing and future services.
  • Working knowledge of IP networks. 
  • Demonstrated problem solving and analytical thinking skills.
  • Excellent collaborative skills to work effectively with teams throughout organization
  • BS/BA degree in related discipline strongly preferred (i.e. Engineering, Computer Science, or similar technical degree). Certifications: 3RP, CCNP/CCDP, JNCIS/JNCIP
  • Experience in telecommunications 

About Cox Communications


Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at and

Organization: Cox Communications, Inc.

Primary Location: US-GA-Atlanta-6305 Peachtree Dunwoody Rd

Other Locations: Phoenix,US,AZ,,85001

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: No

Schedule: Full-time

Unposting Date: Ongoing
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