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Optum Health Financial Services Client Manager - Multiple Locations

UnitedHealth Group


Location:
New York, NY
Date:
05/26/2017
Job Code:
1740046
Apply on the Company Site
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Job Details


Optum Health Financial Services Client Manager - Multiple Locations(Job Number:710740)
Description

The Optum Health Financial Services Client Manager (CM) is responsible for developing and maintaining productive relationships with their large employer clients and is directly responsible for growth, retention and client satisfaction (NPS). The CM provides educational, strategic, promotional and operational support to maintain and grow the financial services portfolio. Position will manage an assigned book of Optum Financial Services products (HSA, HRA, FSA, Cobra, etc.).

Primary Responsibilities:

  • Serves as clients’ primary point of contact for all financial service matters

  • Monitors and, when necessary, supports delivery of financial service functions to ensure client expectations are met or exceeded

  • Assists client in planning and implementation of financial service educational and promotional efforts, including on-site fairs and enrollment events

  • Achieves growth and retention targets for assigned clients

  • Identifies and manages risks associated with service delivery, competitive threats and changes within the clients' organizational or decision structure

  • Communicates industry, product and performance updates tailored to clients' needs and preferences

  • Represents client internally and coordinates with other functions to address ongoing service needs

  • Works in partnership with other UHG account teams to align communications, growth and retention efforts

  • Manages ongoing contract relationships and service delivery to clients for assigned account

  • Acts as outward-facing, dedicated resource for assigned accounts, typically with direct client contact (not call center) and large or complex accounts

  • Builds relationships with employer/group clients (not individual members) and serves as the primary point of contact for overall and day-to-day service delivery

  • Represents client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs

  • Works closely with sales on renewals and upselling, but incumbents do not have specific sales goal accountability or primary responsibility to close sales


Job Client Services/Sales Support
Primary Location US-NY-New York
Other Location US-NY-New York, US-CT-Hartford, US-NJ-Iselin, US-GA-Atlanta, US-MN-Eden Prairie
Organization Optum Growth Employer
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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