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OptumCare Nurse Line RN - West Valley City, UT (Local Telecommute)

UnitedHealth Group

West Valley City, UT
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751698 OptumCare Nurse Line RN West Valley City Local Telecommute

OptumCare Nurse Line RN - West Valley City, UT (Local Telecommute) (751698)

Position Description

Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. Bring your skills and talents to a role where you'll have the opportunity to make an impact on a huge scale. This is the place to do your life's best work.(sm)

As a OptumCare Nurse Line RN you will need to asses a patient’s problem based on the conversation with the patient. The nurse’s clinical judgment, knowledge and experience direct the conversation with the patient and guide them in the decision to give self-care advice, refer the patient to a primary care physician, make an appointment or instruct the patient to contact 911 for emergency assistance.


Nurse Line nurses must be extremely skilled at listening to what patients tell them. They must hear not only what the patient says, but also have the ability to interpret such subtle indications as the tone of voice, hesitations or incomplete responses. The nurse should also know what questions to ask, as she cannot rely on visual observations or diagnostic tests to help make a diagnosis of the patient’s problem.


One of the primary functions of a Nurse Line RN is to determine whether a patient needs care and if so, what kind of care. In some cases, the role is strictly that of an advice nurse. In other instances, the nurse directs the patient to the correct specialist, clinic or hospital. The nurse might decide that the patient can wait for an appointment until the next day when the doctor has an opening, or bring the patient in immediately if his symptoms indicate that his need is urgent. Telephone triage nurses also provide patient education when appropriate.

What makes your clinical career greater with UnitedHealth Group? You'll work within an incredible team culture; a clinical and business collaboration that is learning and evolving every day. And, when you contribute, you'll open doors for yourself that simply do not exist in any other organization, anywhere.


If you are located in West Valley City / Salt Lake City, you will have the flexibility to telecommute* as you take on some tough challenges.


Hours: Monday-Friday, 8:30am-5:30pm and must be flexible depending on time zone.


Primary Responsibilities:

  • Helping members telephonically with discharge concerns ranging from medication questions, service issues, care concerns and other issues related to medical needs post discharge from inpatient settings
  • Complete all follow up needed for nurse calls with members and providers insuring appointments are made and medical needs are meet
  • Back up to assist in reviewing authorization requests during slow times for skilled nursing facilities and or inpatient hospitalizations

Required Qualifications:

  • Current, unrestricted LPN or RN license in the state of residence
  • 2+ years clinical experience in telephonic nursing
  • Computer / typing proficiency to enter / retrieve data in electronic clinical records; experience with email, internet research, use of online calendars and other software applications
  • Problem solving skills; the ability to systematically analyze problems, draw relevant conclusions and devise appropriate courses of action
  • Ability to communicate complex or technical information in a manner that others can understand, as well as ability to understand and interpret complex information from others

Preferred Qualifications:

  • Bilingual

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)


*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.


Job Keywords: triage nurse, telephone nursing, West Valley City, UT, Utah, telecommute, telecommuting, telecommuter

Job Details

  • Contest Number751698
  • Job TitleOptumCare Nurse Line RN - West Valley City, UT (Local Telecommute)
  • Job FamilyNursing
  • Business SegmentOptumCare

Job Location Information

  • West Valley City, UT
    United States
    North America
  • Other LocationsSalt Lake City, UT

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionYes
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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