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OptumRx Account Executive - Schaumburg, IL or Telecommute Considered

UnitedHealth Group

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Job Details

747297 OptumRx Account Executive Schaumburg IL or Telecommute Considered

OptumRx Account Executive - Schaumburg, IL or Telecommute Considered (747297)

Position Description

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)


The State of Washington Medicaid Account Executive is a consultative position that also performs tasks necessary for the support of the business and technical needs of the State of Washington Medicaid client.  This requires developing and maintaining an excellent working relationship with the client, the OptumRx corporate Account Management Team and internal support departments; in addition, develop an excellent understanding of the industry.  The State of Washington Medicaid Account Executive provides a leadership role in working with clients to resolve issues in order to maintain and improve their level of customer satisfaction as well as be a leader who has the abilities to influence change.  The State of Washington Medicaid Account Executive is also adept at the art of client diplomacy.


The Account Executive is a self - starter - sets example as a high - performing team member and leader; has a positive demeanor and uses knowledge and organizational skills to achieve desired objectives; exhibits ability to manage client expectations based on Catamaran capabilities; supports other team members as a subject matter expert; takes accountability for individual and team objectives.


You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.


Primary Responsibilities:

  • Maintain an ongoing knowledge of clients’ business & program; as well as their MMIS vendor’s contract with OptumRx
  • Use strong industry knowledge to add value to the clients’ operation
  • Provide positive alternatives to complex situations encountered by client and manage expectations
  • Perform initial research to help determine source of technical issues, and act as liaison between external clients and internal departments to resolve these issues
  • Act in a project coordinator capacity to ensure accurate and timely completion of client projects and to the client’s satisfaction
  • Complete Service Requests to translate customer needs and requirements for OptumRx’s product support and development teams
  • Escalate client concerns where appropriate
  • Communicate with clients via face - to - face meetings, conference calls and written correspondence
  • Interfaces with internal OptumRx departments
  • Document all client-related activities using OptumRx’s tracking application, Pulse
  • Prepare periodic status reports for client and client’s MMIS vendor
  • Monitor performance guarantees / Service Level Agreements


Required Qualifications:

  • Bachelor’s degree in business administration or a related field from a four-year college or university, or three to four years of related experience
  • Ability to read, analyze and interpret procedures, general business periodicals and professional journals
  • Ability to effectively present information and respond to questions from clients, management and technical associates
  • Ability to solve practical issues and deal with many variables in situations where only limited standardization exists
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • Project management and leadership skills
  • Customer service orientation and relationship management skills
  • Able to travel to Schaumburg, IL and Seattle, WA offices as needed

Preferred Qualifications:

  • Experience in executing software programs and utilities specific to OptumRx’s applications (RxClaim, RxAuth)
  • OptumRx’s RxClaim and RxAuth application knowledge
  • State Medicaid experience
  • Ability to write reports, business correspondence and technical specifications

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)


*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.



Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.




Job Details

  • Contest Number747297
  • Job TitleOptumRx Account Executive - Schaumburg, IL or Telecommute Considered
  • Job FamilySales Support
  • Business SegmentOptumRx

Job Location Information

  • IL
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelYes, 25 % of the Time
  • Telecommuter PositionYes
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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