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Order Management Analyst Revenue adjustments


Dublin, OH
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Job Details

Closing date for applications: 19th January 2018

**Job Purpose:**

This position will be responsible for the Revenue Deduction Process for a group of AFME markets as part of the European Order to Cash Department. The prime focus of this role is ensuring the accuracy of supporting documentation when raising credit notes and select correct VAT codes based on Original Invoice. There will also be a reconciliation required for the Accrual account working closely with both market and I2P colleagues.

Successful candidates must have the maturity and ability to work on their own initiative, be proactive in making decisions to improve existing processes and procedures, work to tight deadlines.

**Job Description:**

**Technical Expertise**

The key responsibilities of this position include:

+ Strong transactional processing experience necessary (e.g. sales order entry, customer master data maintenance, pricing master data maintenance, returns and credits, receipting)

+ Ability to process transactions promptly and accurately in order to meet tight deadlines

+ Ensure the accuracy of supporting documentation before credit/debit notes are raised

+ Ensure the accuracy of approvals are within ASLs

+ Raise Credit Note based on Debit Note received from Distributor where there may not be 121 relationships

+ Select correct VAT codes based on Original Invoice

+ Liaise with Collections / I2P team on payment for the Credit Notes in E1

+ Self-starter with ability to effectively project manage and take ownership of their activities

+ Ability to work to tight deadlines and turnaround times whilst delivering results

+ Complete reconciliation of accrual account.

+ Understanding of Audit compliant activities and deliverables in particular Sarbanes Oxley

+ Utilizing superior communication skills to deliver a high level of customer service when working closely with the market colleagues.

+ MS Excel and MS Word proficiency essential

+ Strong Knowledge of JDE system

+ Exposure to project rollouts and implementation preferred

+ Reviewing efficiency and effectiveness of current O2C processes and identification of possible alignments

+ Support standardisation of the O2C process stream across European Markets

+ Assist in development of O2C Standard Operating Procedures looking at opportunities to enhance the controls within the process

+ Document solution requirements that are aligned with technical and business feasibly in the aim to standardise efficiencies

+ Ability to quickly analyse and understand complex business processes

+ Maintaining sound relationship with Market colleagues to ensure process synchronisations

+ Ad Hoc Reporting for O2C, GFSS Europe management or Market colleagues

+ Work with the O2C project lead and O2C AD lead to ensure all opportunities of optimisation are reviewed and aligned where there are dependencies / touch points through the Integration process

**Customer Service**

+ Foster close relationships with inter GFS Europe / Market and Project colleagues and ensure high service level delivery, ensure all identified project activities are addressed in a swift proactive manner

+ Develop solutions to complex operational issues with GFS Europe, Markets or Project while following established GFS Policies and Procedures.

+ Guide and educate colleagues on correct practice to maintain the operational benefit of a process or technical improvement

+ Ensure Customers (Internal & External) are satisfied and goals are delivered in a timely and cost effective manner

+ Recognise and communicate the key highlights and successful deliverables of the O2C Associate to Internal GFS Colleagues and also the impacted markets **Skills and Experience Required:**

+ Skills & Experience:

+ In-depth and broad knowledge of Order to Cash process is essential

+ Strong transactional processing experience

+ Highly developed organisational skills in order to maximise productivity and results

+ Ability to work in a pressurised environment under continual deadline constraints

+ Strong communication, interpersonal, and organisation skills required, adaptable to a multi-cultural environment

+ Strong analytical and numeric skills

+ Strong attention to detail

+ Strong Knowledge of JDE system

+ Understanding of Audit compliant activities and deliverables in particular Sarbanes Oxley

+ Fluency in English

+ University Degree in Accounting, Finance or Business an advantage

+ Qualified or Part Qualified Accountant

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
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