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Order Management Representative

PepsiCo Inc.

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Job Details

Auto req ID: 140697BR
Job Description

Have you ever dashed into the supermarket to discover your favourite product is out of stock? Its annoying isnt it?! Well, here at PepsiCo we strive to make sure your favourite brands and products are always available, no matter the time or day of the week!

To do this, we have our Order Management team who help make that happen. They provide a vital link between retailers and our distribution network, and we are looking for an Order Management Representative to join the team.

Youll be part of our Customer Service and Logistics team, based at our UK Head Office just outside Reading. This role is a fixed term contract initially for 6 months. Ultimately your goal will be to make sure our business customers get the products they need. You'll be maintaining and building great relationships with your customer accounts, and making sure they receive a first class service.

Working in a business to business customer service team, youll be receiving and accurately processing orders from external customers, and managing appropriate delivery time slots in conjunction with Customers and Distribution Teams. Youll be the focal contact point with customers for day-to-day orders and delivery process.

PepsiCo UK is home to some of the worlds most loved food and drink products. Making every day favourites like Walkers, Quaker, Tropicana, Doritos and Naked Juice, to name a few! We have a fantastic reputation for developing and launching products that our consumers love. We pride ourselves on being a great place to work and have recently been voted a Top Employer for the sixth year in a row. On a larger scale, PepsiCo produces the worlds largest portfolio of billion-dollar food and beverage brands, including 22 product lines that each generates more than $1billion in annual retail sales.

Job duties:

  • Youll provide an efficient telephone service, working as a team to ensure cover at all times, acting as the customer co-ordinator for all order queries and provide professional customer service.
  • Running regular reports to identify trends and issues with orders, and taking steps to resolve them if necessary.
  • Developing a great understanding of our customer terms and conditions, in particular our minimum and maximum delivery volumes.
  • Liaising with Transport Planning, Warehouse colleagues and customers to resolve any delivery disputes in a timely and diplomatic manner, and taking the necessary steps to avoid reoccurrence.
  • Challenging and investigating all uplift requests (returns) by liaising with the customer and their National Account Manager.
  • Making sure you stay up to date with all the relevant promotional activity and work with customers to ensure promotional and new launches are managed in line with PepsiCo guidelines.
  • Working closely with the Demand Planning team and the customers to check that order volumes are in line with our forecasts.
  • Communicate daily with customer contacts regarding delivery or timeliness issues and to re-book any failed deliveries.


Key Skills and Experience:

  • Highly effective customer service skills to build and maintain very good working relationships with internal and external customers.
  • Excellent attention to detail with data entry and order processing experience.
  • Proficient in IT technology with good knowledge of Microsoft Office Excel.
  • Ideally youll have a good knowledge of order-take systems or SAP, or have the ability to learn and adapt to bespoke systems and processes.
  • Excellent communication skills.
  • Systematic, disciplined and analytical approach to problem solving.
  • Demonstrate ability to work against daily deadlines with the ability to plan and prioritise own workload.
  • Displays responsible and ethical behaviour towards customers, suppliers and others in the organisation.

Relocation Eligible: Not Applicable
Job Type: Temporary
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Performance with Purpose

Out performing ourselves is a rush. That's why we perform with purpose. Together, we blaze new trails, succeed, celebrate and then do something even bigger. We never settle for second best. At PepsiCo we're not just committed to performing well as individuals, but as a team, to strengthen the company as a whole.

Around the world, we're working hard to give people the tastes they crave and the nutrition they need. We dream globally and act locally, constantly innovating to sustain our planet, our people, our communities and our business practices. New markets mean new ways of doing business, and new ways of addressing health concerns, cultural differences and environmental challenges. Every day is an adventure, and an opportunity for personal and professional growth.

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