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Order to Cash Director


San Jose, CA 95116
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Job Details


Pfizer's Global Financial Solutions (GFS) Shared Services is a well-established operation with beginnings in Memphis, Tenn., in 1997. The organization expanded to Europe in 2003, Asia in 2007, Latin America in 2013, Eastern Europe in 2014 and AfME in 2016. GFS Shared Services has a workforce of more than 1,000 Pfizer colleagues, in addition to a successful partnership with a Business Process Outsourcing (BPO) partner, Genpact, in one location globally.

The Order to Cash Director will be accountable and responsible for management of the ongoing Order to Cash inclusive of Cash Applications, Accounts Receivable Risk, Collections, Sales Order Management and Treasury operations for all the markets the GFS SSC supports in the Latin America Region as well some activities related to Gross to Net and Chargeback for the US and Puerto Rico. The objective of this role is to lead and enable the Credit to Cash GFS San Jose team to partner with the Biopharmaceuticals and PGS Finance organizations and their customers in LAR as well as other areas of GFS to ensure that business objectives are sufficiently met.

The role will be a member of the Site Senior Leadership Team and will have responsibilities in accordance with this


Leadership and Management of the LAR GFS SSC Order to Cash (O2C) function, responsible for operational performance and providing strategic guidance and direction to the function

+ Full operational responsibility for the O2C including collections, cash applications, gross to net and chargebacks function to ensure all deliverables are successfully achieved including operational performance, people management and development and adhering to compliance requirements together with supporting and implementing on transformation requirements

+ Establish, grow and lead the O2C GFS-San Jose organization

+ Developing and translating the vision and strategy of O2C from a systems, process, policy and procedures perspective.

+ Challenging the status quo and championing new ideas.

+ Designing and implementing ways to streamline and standardize operations, which includes creating metrics for success

+ Act as a Business Partner to the Global GFS organization, market FD's and other business stakeholders. Playing a key role in the development of global financial processes and enhancing the capacity of the O2C group.

+ Understanding the functionality, interfaces and interdependencies of Pfizer's financial processes and systems, and ensuring the existence of adequate internal controls.

+ Identify opportunities for continuous process improvement and propose innovative solutions so the O2C area can operate in an efficient and cost effective manner and achieve targeted budget savings

+ Membership of the GFS SSC senior site leadership team with joint responsibility for managing site-wide operational requirements and leading strategic initiatives as necessary on the GFS LAR Site.

+ Oversee the implementation of complex projects/issues which require experience and significant Order To Cash technical abilities. Work collaboratively with business units and others to execute approved projects. Manage integration or project efforts related to acquisitions & divestitures.

+ Maintain complete and accurate standard operating procedures and SOX related internal control documentation

+ Manage relationship with outsourced provider This will involve acting as a key point of contact, holding regular review meetings, reviewing performance related information etc

+ Support the Internal and External audits and SOX compliance initiatives

+ Strong accounting, interpersonal, analytical thinking, and organizational skills.

+ SAP, JD Edwards & HFM experience an advantage

+ Fluency in English and Spanish Required and Portuguese Desired

Must possess strong leadership skills to lead and motivate teams. Demonstrated project management skills, with experience in reengineering financial processes including implementation of financial systems and building and managing cross-functional teams is required. International experience in emerging markets highly desired.

Demonstrated effective leadership, negotiating, interpersonal and strategic planning skills necessary to interact, influence and facilitate change with senior management, GFS locations, division management and business unit partners.

Must be able to create a highly energized environment of exceptional performance, shared accountability and personnel excellence, with a commitment to coaching and developing others into leadership roles. Must possess excellent presentation, verbal and written communications skills. Ability to provide a strategic and business perspective including putting the needs of GFS, Finance and the Business Units in context of the larger Pfizer organization. Excellent business acumen to develop effective strategic business partnership with key stakeholders.

Strong analytical thinking and problem solving skills. Solid understanding of accounting and finance principles. Demonstrated success in setting and meeting personal and organizational goals, including motivating organization to obtain goals. Must be able to quickly effect change and improvements across GFS SSC- San Jose, multiple Business Units and sites by visualizing, leading design and execution of business practices and processes to bring standardization and minimize complexities.


+ All Order to Cash groups within GFS

+ All Functional leaders and groups within GFS

+ Genpact (outsource service provider)

+ Enabling Finance

+ Controllers

+ All Business Unit Finance colleagues

+ Credit Agencies

+ Pfizer Customers


Approximately 55 colleagues; contingent workers as required


+ Bachelor Degree in Accounting or Finance and CPA required

+ Minimum of 10 years of Order to Cash experience required

+ SAP, JD Edwards & HFM experience an advantage

+ Fluency in English and Spanish Required and Portuguese Desired

+ Accounting experience required

+ Management and supervisory experience required

+ Solid financial background with experience in accounting processes

+ Solid experience of leading change and demonstrates change agility

+ Strong knowledge of business processes supported by transaction processing capabilities

+ Must be able to work independently, capable of handling multiple projects and deadlines simultaneously

+ Strong communication, interpersonal, and organization skills required

+ Demonstrated ability to build, lead and manage an effective team of highly qualified and culturally diverse professionals


+ Proficiency in PC skills (MS Excel, Word, Powerpoint) required

+ Demonstrated commitment to education and professional development.

+ Strong organizational skills required to coordinate and manage multiple cross divisional work process and projects.

+ Strong written and verbal skills enabling effective communication with all levels of management

+ Ability to operate independently and remain focused through change or uncertainty.

+ Willingness to accept occasional travel for meetings and projects.

+ SAP, JD Edwards & HFM experience an advantage


+ Standard Finance and Accounting Office work

+ Ability to travel domestically and Internationally for business meetings, workshops and leadership meetings

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
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