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Outbound Customer Service Representative - Tampa, FL

UnitedHealth Group

Tampa, FL
Job Code:
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Job Details

Outbound Customer Service Representative - Tampa, FL(Job Number:724583)

Position Description:

If you share our all-in approach to people and service, excellence, you’re going to be amazed at the things we’re doing here at OptumRx. We’re one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. As a member of one of our customer service teams, you’ll be empowered to be your best and do whatever it takes to help each customer. You’ll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There’s no better place to help people live healthier lives while doing your life's best work.SM

In this combined Outbound Customer Service Representative role, you will be part of the team reaching out to current worker’s compensation members that would be eligible for our specialized mail order pharmacy program. You’ll help them make informed decisions about their prescription delivery services by answering questions on the program details, benefits, and cost. As you develop a trusted advisor relationship with the potential member, you’ll be empowered to use your consultative and sales skills to close the new member enrollment.

This position is full-time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any 8 hour shift between the hours of 9:00am-8:00pm. Our office is located at 175 Kelsey Lane, Tampa, FL 33619.

Primary Responsibilities:
  • Review current retail pharmacy claimant files to identify home delivery candidates for the mail order pharmacy program
  • Complete outbound phone calls to potential customers to explain the prescription home delivery service
  • Respond to inbound inquiries as a follow up to outbound phone calls, continuing to answer questions in support of the sale of the mail order pharmacy program
  • Close the sale while using consultative sales skills to promote program features and benefits, cost, and next step processes
  • Complete enrollment order entry process by documenting all required information in the appropriate software and preparing the necessary follow-up internal & external communication
  • Deliver all information and questions in a positive, conversational and compassionate manner to facilitate developing a relationship with the provider, while providing the best customer service experience possible
  • Meet the performance goals established for the position in the areas of: sales, efficiency, quality, customer satisfaction, and attendance

Job Phone Support
Primary Location US-FL-Tampa
Other Location 
Organization OptumRx Workers Comp
Schedule Full-time
Number of Openings 5
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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