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Outbound Sales Representative - Cox Business

Cox Communications

Phoenix, AZ
Job Code:
Cox Communications
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Job Details

Company Cox Communications
Title: Outbound Sales Representative - Cox Business
JobID: 1710736
Category: Sales, Sales & Marketing
Industry: Cox Communications, Inc.
Job Type: Full-time


The Outbound Sales Representative, CB promotes, sells, and retains commercial business solutions for voice, data and video. Target customers include small, medium and large businesses, educational, government, carrier and national accounts, as well as other specific market verticals (such as hospitality).
Based on revenue targets assigned, sells bundled telephony, data and video products to existing/new commercial business customers via telephone, internet or email. May include inbound and outbound calling
Renews, retains, and up-sells existing commercial business customers
Understands communication needs of business customers to determine appropriate solution
Develops and maintains relationships with customers
Sells within the product pricing and campaign structure authorized.
Work with support personnel to determine appropriate solutions where necessary. Serves as main point of contact with customer ensuring customer satisfaction through the entire sales cycle
Remains current on technical information regarding Cox's products and services as well as the competitive landscape
Maintains consultative sales and negotiation skills through ongoing training and development
Enters sales opportunities into sales database
Forwards ROI assessments to appropriate manager when required
CB Coordinators
Serve as the customer point of contact for support of the CB project from initial sale through installation and billing (CB Coordinator Is support smaller/less complex projects in general while CB Coordinators IIs support larger/more complex projects)
Provide process and regulatory knowledge as needed during the pre-sale phase to help ensure the details of the order package are fully defined and captured and that necessary paperwork is completed
Contacts business customers and schedules installations, maintains communication regarding installation, and obtains additional customer information as needed to ensure that HFC installations and orders are accurately set up and coordinated
Determines serviceability of a customer location and trouble shoots workflow delays to help ensure customer's services are delivered on time
Conducts methods and procedure, order content and customer information analysis
Performs quality control checks on all orders and project content, including validation of DTW & other provision information
Enter customer order data and billing information into ICOMS and OPTIX in an accurate and timely manner


Typical Training/Experience
• High school diploma, GED or relevant work experience
• Technical certification or Associates degree may be preferred
• 5 or more years of experience in related area of responsibility
• Bachelor’s Degree
• Call Center experience
• B2B sales experience with quotas  
 Success Factors
• Listening Skills
• Sales and Communication Skills
• Ability to maintain activity levels/multi-task
• Attention to detail/Follow-up
• Flexibility to adjust to change
• Proven track record of successful sales results against a quota


About Cox Communications


Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. The third-largest U.S. cable company, Cox serves approximately 6 million residences and businesses. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. For nine years, Cox has been recognized as the top operator for women by Women in Cable Telecommunications; Cox has ranked among DiversityInc's Top 50 Companies for Diversity 11 times. More information about Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at and

Organization: Cox Communications, Inc.

Primary Location: US-AZ-Phoenix-20401 N. 29th Avenue

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: No

Schedule: Full-time

Unposting Date: Ongoing
Apply on the Company Site

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