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Part -Time Behavioral Intake Counselor - Access and Crisis Line - San Diego, CA

UnitedHealth Group

San Diego, CA
Job Code:
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Job Details

734267 Part Time Behavioral Intake Counselor Access and Crisis Line San Diego CA

Part -Time Behavioral Intake Counselor - Access and Crisis Line - San Diego, CA (734267)

Position Description

Position Description:
Energize your career with one of Healthcare’s fastest growing companies.  


You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our Service Centers, improve our Service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.


This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 14 leader.


Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions, and treatments; helping them to navigate the system, finance their Healthcare needs, and stay on track with their Health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation, and Performance.

Primary Responsibilities:

  • Responsible for telephonic crisis intervention, suicide prevention, mental health and substance abuse screenings via the 24 / 7 San Diego Access and Crisis Line.
  • Triage individuals’ presenting symptoms as mild, moderate, severe and provide the appropriate level of care behavioral health referrals.
  • Provide basic information via phone to members regarding their behavioral health benefits.
  • Responsible for entering accurate relevant data and clinical information into computer and / or electronic health record.
  • Document all calls clearly for continuity of care.
  • Take 25 to 45 calls per day.
  • Other duties as assigned.
Required Qualifications:
  • Master's Degree (or higher) in the Behavioral Health field (Counseling, Psychology, Social Work, Human Services)
  • 2+ years of post-graduate experience providing direct, individual therapy and Psychological Assessments
  • Ability to navigate a windows environment and utilize Microsoft Word, Microsoft Excel, and Microsoft Outlook in a professional setting
  • Ability to type 35 - 40 wpm (or more)
  • Ability to work two 10 - hour shifts on Saturday and Sunday, anytime between 5:30 AM to 6 PM

Preferred Qualifications:

  • Call Center experience
  • Registered intern with BBS
  • ASIST (Applied Suicide Intervention Skills Training) Certified
  • Crisis Center experience
  • Bilingual fluency in English and Spanish

Soft Skills:

  • Ability to work in a fast-paced, call center environment

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group
 is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UHG, San Diego, CA, behavioral, telephonic customer service, counseling, intake, health, support, crisis, suicide prevention

Job Details

  • Contest Number734267
  • Job TitlePart -Time Behavioral Intake Counselor - Access and Crisis Line - San Diego, CA
  • Job FamilyBehavioral
  • Business SegmentOptum Consumer Solutions Group

Job Location Information

  • San Diego, CA
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftWeekend
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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