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Part Time Patient Care Coordinator- Farmington, CT

UnitedHealth Group


Location:
Farmington, CT
Date:
05/23/2017
Job Code:
1743236
Apply on the Company Site
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Job Details


Part Time Patient Care Coordinator- Farmington, CT(Job Number:712399)
Description

Position Description:


Energize your career with one of Healthcare’s fastest growing companies.  

 

You dream of a great career with a great company - where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our Service Centers, improve our Service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.

 

This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 14 leader.

 

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions, and treatments; helping them to navigate the system, finance their Healthcare needs, and stay on track with their Health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation, and Performance.


Employees in this position will work as an extension of medical practices by making appointments, addressing general inquiries, and making referrals.

The ideal candidate for this role is one who enjoys continually adapting to a fast-paced, team-oriented, and goal driven work environment. You must be a strong communicator, respectful and professional in your consumer-facing demeanor, and be an attentive listener in order to resolve consumer issues effectively and efficiently.

Excellent communication and organizational skills are essential in order to successfully communicate with a diverse consumer population and team. You will be required to handle multiple tasks while demonstrating independent thinking and problem-solving skills.

Primary Responsibilities:

  • Answer inbound calls from patients and providers regarding appointments and general inquiries
  • Refer calls to nurse triage team according to protocols
  • Track appointments and document information completely, timely, and accurately
  • Make outbound calls to remind patients of appointments or to coordinate resolution of care opportunities with patients, providers, and pharmacies.
  • Demonstrate sensitivity to issues and show proactive behavior in addressing customer needs
  • Escalate transactions when defined by protocols.
  • Demonstrate active listening and empathy in all interactions.
  • Demonstrate effective communication through proper tone, pace, volume, grammar, and pronunciation.
  • Demonstrate courtesy in each interaction
  • Control the interaction to ensure each of the consumer?s inquiry is handled completely and efficiently.
  • Meets key performance goals established including quality and attendance.
  • Maintain confidentiality and adhere to HIPAA requirements.
  • Other duties, as assigned.
  • Must have good attendance record


Job Patient Services
Primary Location US-CT-Farmington
Other Location 
Organization Optum Ops-PHM Medicare
Schedule Full-time
Number of Openings 2
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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