Partner Delivery Services Engineer - Data Center

  • Location:
    Mexico City, Mexico
  • Area of Interest
    Technical Support
  • Job Type
  • Technology Interest
    Cloud and Data Center
  • Job Id

Who You’ll Work With

Technical On-boarding Specialist (TOS) team is responsible to help customers and partners overcome complex technical challenges. On this team, you will get the opportunity to work in a uniquely diverse and socially responsible environment with one of the most creative companies in the high-tech industry. You'll be coached and mentored by some of the industry's brightest minds who will help challenge and develop your technical skills.

What You’ll Do

Be part of team that supports Cisco Partners and Cisco Customer with Cisco Data Center technical adoption, configuration support and solution best practices across the service delivery lifecycle. Our goal is to help customers achieve their business outcomes within a team culture of collaboration, innovation and trust.

In this role, you will perform pro-active activities with Customers and Partners including:

  • Educational technical engagement that encompasses concepts, utilization, troubleshooting methods and features.

  • Assist customers to fast track their deployment/consumption and expedite the ROI Solution Support can offer.

  • Support and guidance for deploying, updating and migration of the solution.

  • Support with integration in Customer’s IT environment and ongoing guidance to IT staffs who provide proactive support of the solution.

  • Educate Partners to locate and use documentation, tools and processes associated with solid planning principals

  • Assist partners with plans and executions of highly complex system upgrade and migration activities

  • Analyse and troubleshoot issues encountered during POC staging and implementations (could include building simulated networks in test labs to resolve complex problems and compatibility issues);

  • Work with Partner and Cisco Account teams on deal reviews, design reviews, Partner mentoring and practice-building projects and service offering opportunities.


Who You Are

You’re an enthusiastic team player who is laser focused on driving customer and partner satisfaction through service delivery. You enjoy solving problems and understand business needs and outcomes. You are technical but have good communications skills and active listener who looks beyond the surface for opportunities.

  • Extensive troubleshooting skills in network and application operations
  • Strong UNIX/Linux system knowledge
  • Understanding of fundamental network infrastructure concepts including routing, switching, and TCP/IP
  • Excellent verbal and written communication skills.

Minimum Qualifications

• Bachelor's Degree or equivalent work experience in Computer Science, Computer Engineering, Electrical Engineering, or related field
• 2 or more years of customer support experience, including strong analytical and troubleshooting skills, proven crisis management skills and ability to handle critical customer issues/problems
• Expertise with Nexus and UCS products
• Experience Scripting in Python
• Working knowledge of Data Center industry, products and protocols
• Knowledge of Linux
• Experience with multiple distributions (Red Hat, Ubuntu, etc), networking (bonding, bridging, iptables, vlans, OVS, etc), virtualization (KVM, libvirt, etc), and server software (Apache, open iSCSI, NFS, MySQL and/or Galera, MongoDB, etc) are all strongly desirable

Desired Skills

  • Master's degree in science, engineering, or mathematics.
  • Cisco Certified Internetwork Expert (CCIE) desired in one or more of the following areas: Routing and Switching, Security, or Data Center
  • Experience with ACI, HyperFlex, OpenStack, UCS and DC Security

  • Experience desired in the following specialization areas: Next-generation firewall, next-generation IPS, advanced malware protection, incident response, and automation.

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco.

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