Partner Operations Manager

  • Location:
    San Jose, California, US
  • Area of Interest
    Business Strategy and Operations
  • Job Type
  • Technology Interest
  • Job Id

What You'll Do

You'll be consulting with one or more named partners with direct engagement and act as the Primary operational Partner point of accountability for internal Cisco Stakeholders (i.e. supply chain, IT, finance). You'll be the Voice of the Stakeholder - Representing the Stakeholder on high impact policy, program & capability rollouts. The POM (Partner Operations Manager) is tasked with Change Enablement -Leading tailored efforts to create stakeholder awareness of changes in tools, processes, and policies and drive the adoption of beneficial services or capabilities.  They get involved with Critical Issue Fixes - Facilitating resolution of short-term critical business issues and long term fixes.  Also involved with Deal Sensing – Assess strategic/critical deal pipeline and facilitates consult into Deal Management Office for execution.  As a POM you will prepare and deliver QORs - Leads Internal/External Ops Reviews to highlight Partner & Cisco Performance on key metrics and create Operational Business Plans - Develop and coordinates execution of customer operational account plans.  As a POM you will lead Improvement Initiatives - to boost stakeholder profitability and efficiencies

Who You'll Work With

Our team supports (2) main stakeholder groups.  1) The External Partner and 2) Internal Americas Partner Organization Partner Account Managers (PAMs) and Partner Service Development Managers (PSDMs). You also have a broad network of extended teams you will engage on a regular basis.  Regional Customer Service (Transaction Team), Supply Chain, Global Tax & Compliance, Technical Assistance Center, Cisco Commerce Workspace (CCW) Team. The POM community functions best as a trusting, collaborative one.  Very professional, works with integrity, community.  They have each other’s backs.

Who You Are

You must have good analytic skills that allow you to take a report and identify business trends.  You must possess strong communication/presentation skills to facilitate regularly scheduled touch base calls with your stakeholders.

Our minimum requirements for this role: 

• 5-8 years of Customer Service related experience.

• Strong listening skills and partner knowledge/business acumen, sufficient enough to understand customer solutions, topologies and interaction with higher networking layers.

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns. 

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. 

We Are Cisco. 

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