Partner Services Development Manager

  • Location:
    Chicago, Illinois, US
  • Additional Location(s)
    Anywhere in the Central/Midwest Area of the Country.
  • Area of Interest
    Business Development
  • Job Type
  • Technology Interest
  • Job Id

Position Overview: This Virtual Partner Services Development Manager (vPSDM) position will report to the Director of Servies and will support Partners in the United States, specifically in the Midwest Area (OH, IL, MI, WI, etc).


Position Overview: This position centers around partner development focused on both new and renewal service contract business. This role engages partners to refine service sales capabilities and capacity for new services offers as well as improving existing service sales processes. This role requires business relationship building, effective communication and presentation skills as well as a working knowledge of Cisco’s service offerings and the reseller (Channel) environment.


Job Responsibilities:

Relationship Management at the senior management and business unit levels;


1. Develop and maintain Partner relationships at all levels with a focus on generating new business opportunities


2. Align relationships at all appropriate levels and facilitate the interlock between partner resources and Cisco counterparts to drive growth


3. Partner business development focused on practice level creation and acceleration.


4. Collaborate with Partner on execution of key business development priorities as jointly defined with the Partner.


5. Provide subject matter expertise, leading practices and training plans for Service programs and offers that may be mutually beneficial to Cisco and the Partner.


6. Advocate Partner capabilities to internal Cisco services, sales, business units and customers both inside and outside of Cisco in an effort to raise awareness of Partner’s capabilities and capacity


7. Build joint business plans with the Partner to capture new market opportunities that maximum revenue share and margin


8. Optimizing the Partner’s mainstream Cisco Services business leveraging the existing base to develop new revenue opportunities


9. Apply leading practices to drive acceleration and performance of Partner’s business fundamentals for Service attach and renew to maximize revenue


10. Facilitate and monitor implementation of operational and business process changes within the Partner to ensure productivity


11. Accelerate Partner self-sufficiency via process improvements, tools awareness/training, and development of repeatable methodology




3-5+ Years working in a Partner and/or Channel Partner role with senior level exposure


Required Competencies:


1. Business Planning: Demonstrating working knowledge of Cisco and the industry; developing strategies that leverage core strengths of one’s own group and Cisco.


2. Business and Financial Acumen: Understanding basic business mathematics, financial strategies, and performance indicators, and applying that knowledge to client’s economic and buying environment.


3. Building Influential Relationships: Working collaboratively with customers, channel partners, and account team members to meet business goals and objectives; using appropriate communication methods to influence others and establish relationships


4. Negotiation: Effectively exploring interests and options to reach outcomes that gain the agreement and acceptance of all parties by using legitimate data, objective criteria to support ones proposal.


5. Project Management Skills: Developing project plans and revising them as needed in response to obstacles; identifying and marshaling resources to implement plans; managing, monitoring, and communicating progress and parameters to team members and stakeholders.


6. Goal Alignment: Creating a line of sight between own and other’s objectives and those of the business unit as driven by strategy, maintain consistency between individual and organizational goals, and realign goals in response to the changing realities of the marketplace and the competitive landscape.


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