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Patient Access Coordinator - Admissions (9a-9p Sat -Sun) Shadow Mountain Behavioral Health - (10604)

Universal Health Services


Date:
12/12/2017
2017-12-122018-01-10
Job Code:
10604
Universal Health Services
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Job Details

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Job Details


Patient Access Coordinator - Admissions (9a-9p Sat -Sun) Shadow Mountain Behavioral Health - (10604)

Facility Name
Shadow Mountain Behavioral Health
Location
TULSA, OK 74133 US (Primary)
Career Area
Professional
Category
Admissions
Job Description

The Patient Access Coordinator is accountable for handling all Inquiry Calls coming into the Central Access Center, updating and coordination Patient Flow and Bed Boards, scheduling assessments and admissions, and thorough communications with department RNs and the admissions department staff.  Other non-clinical duties as assigned.  Staff must demonstrate knowledge and skill in provision of services to various populations including children, adolescents, adults, older adults and dually diagnosed patients in an inpatient and partial hospital setting.

 

Job Requirements

Skills, Knowledge, & Abilities:

  • Must be proficient with computer, Microsoft WORD, Excel, and HMS software.

  • Excellent communication skills, ability to ask questions and gain information from callers regarding appropriate of admission. Ability to convey patient behavior and status verbally and in writing. Professional verbal and written skills. Able to verbally adapt spoken communication to meet needs of client.

  • Maintains professional therapeutic relationships with internal and external customers. Able to maintain patient confidentiality.

  • Ability to safely manage a dangerous and aggressive patient, to verbally communicate to de-escalate a crisis situation, to physically restrain patients by individual or team restraint per policy, and to protect self and others from aggressive patients or other accidents.

  • Ability to handle multiple projects and tasks under deadlines and with short notice.

  • Prefer knowledge of crisis and behavior management, safety and security, radio and telephonic switch board operation, computer systems, and faxing/copying.

     

Education/Training:

 

  • Bachelor’s degree from an accredited college or university in social work, psychology, mental health, or a related field or

  • A minimum of one year of experience in a human service, social service, psychiatric, or mental health setting, performing administrative duties, crisis intervention, telephonic triage and inquiries, and customer service.

     

    Licensure/Certification:

    Current Oklahoma Driver’s License (Required for staff on Driver’s List)

     

    Experience:

    Prefer two years work experience in admissions department, medical records, utilization management, or clerical position.

     

    Physical/General:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Must be at least 21 years of age.  Physical strength necessary to implement patient behavioral crisis intervention.  Sitting, standing, walking, reaching, bending, stooping as required to assist in patient care. Able to sustain physical activity eight hours a day and remain on feet eight hours per day.  Hearing, vision, sensory, and emotional stability sufficient to perform essential job functions.  Able to deal with stressful situations and changing priorities.  Ability to enter data into computer, word processing.  Able to lift, carry, and lower up to 35 pounds using appropriate body mechanics.  Able to push patients in wheel chairs up and down hills and pursue running patients.  Access to reliable transportation; maintains reliable attendance record and arrives in a timely manner.

 

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