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Universal Health Services
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Job Details

Deltek Talent Management - PATIENT ACCOUNTS REP - (14234)

Job Details


Facility Name
Black Bear Treatment Center
SAUTEE, GA 30571 US (Primary)
Career Area
Support & Entry Level
Job Description

Foundations Recovery Network (FRN) is the premier provider of integrated treatment for co-occurring addiction and mental health concerns, offering residential and outpatient services nationwide. At each facility, we focus on patient-centered care and an individualized approach, upholding a high standard of innovative treatment and compassionate attention to each patient’s needs. We are committed to providing and promoting evidence-based treatment for individuals with co-occurring disorders through clinical services, education, and research. Our purpose is to create lifetime relationships for long-term recovery. Everything we do is designed to support recovery in a comprehensive way, addressing the needs of the whole person—physically, emotionally, mentally, and spiritually. We provide the foundation; you build the life.

Located in the serene forest foothills of northern Georgia, Black Bear Lodge is a place of solace and healing for those suffering from addiction and mental health issues. We are a residential treatment center offering a comprehensive, integrated program that addresses the needs of the whole person—mind, body, and spirit. Our system of care is personalized, evidence-based, and research-proven. Patients can self-reflect and find strength for life change amid the beauty of the expansive sky and the natural tranquility that characterizes our location.

FRN is currently seeking a Patient Account Representative, to work with patients and patients’ families to outline all foreseeable costs that might be incurred while in treatment.  The ideal candidate will have the ability to effectively balance the fees associated with treatment with the needs of the patient.  The Patient Account Representative will work with our patients and other business office staff to ensure expenses are covered and patients’ needs are being met.  We believe in patient-centered care, which extends beyond our clinical staff, to every department in every facility.

Do you have the ability to diligently work on equalizing costs to ensure our patients receive the care they need? How would you feel, knowing that your ability to balance costs with care will set a patient’s mind at ease, so that they can focus on their recovery?   Do you have the desire to serve as a Brand Ambassador to FRN? If so, then this might be the role you’ve been searching for!  This position will be located at Foundations Recovery Network’s facility, Black Bear Lodge, located in Sautee, Georgia.


Job Requirements

Essential Duties and Responsibilities

Works closely with the Call Center to clearly define expected out-of-pocket expenses for families to be paid at the time of admission, or deferred payments as agreed with management

Meets families at the time of admission and compassionately and effectively reviews financial expectations and collects on payments due

Maintains the active accounting of payments made and payments due throughout an active treatment episode, and meets with patients and/or guarantors to ensure timely payment on accounts

Effectively calculates deductibles, co-payments, transportation fees, and ancillary fees and clearly communicates these fees to patients and/or guarantors; updates these calculations in a timely manner and communicates updates with patients and/or guarantors, any time a change in status occurs (i.e., change in level of care, denial due to medical necessity, other denials, etc.)

Coordinates and communicates outstanding out-of-pocket fees remaining after patient discharge to billing vendor, and appropriately designates which fees should be turned over for collections following billing vendor attempts at collection

Maintains an accounting of all receipts/deposits in proper allocations and manages bank deposits

Responsible for notarizing documents and training other FRN staff on proper notary processes

Performs all other duties as required or assigned


Knowledge, Skills and Abilities

Ability to inspire client confidence in the FRN Staff and the FRN Model of Treatment
Ability to consistently demonstrate, through conduct and communications, the stability required to effectively assist patients and their family members through the FRN Model of Treatment

Must have high level of interpersonal skills, as this position continually requires demonstrated poise, professionalism, tact, and diplomacy

Excellent verbal and written communication skills required

Ability to pay continual attention to detail

Excellent organizational skills, with the ability to prioritize workload and meet deadlines

Exercise good judgment, apply common sense, and successfully handle ambiguity

Exceptional analytical and problem solving skills

Understands need for and maintains appropriate confidentiality at all times when interacting with patients, residents, families, visitors, referral sources’ and all other contacts

Must have strong knowledge of a variety of computer software applications in word processing and spreadsheets (MS Word, Excel)




High School Degree or GED required

Minimum of 2 years’ experience required in insurance verification and/or insurance billing

If you meet the above requirements and are looking for a rewarding career, please take a moment to share your background and experience with us by applying online.  FRN offers competitive compensation, commensurate with experience, and benefits programs including medical, dental, life insurance, and 401K.

FRN is not accepting unsolicited assistance from search firms for this employment opportunity.  Please, no phone calls or emails.  All resumes submitted by search firms to any employee at FRN via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of FRN.  No fee will be paid in the event the candidate is hired by FRN as a result of the referral or through other means.





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