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Universal Health Services

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Universal Health Services
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Job Details

Deltek Talent Management - PATIENT ACCOUNTS REP - (22261)

Job Details


Facility Name
La Paloma Treatment Center
MEMPHIS, TN 38114 US (Primary)
Career Area
Support & Entry Level
Job Description


La Paloma Treatment Center is currently seeking a Patient Account Representative, to coordinate collection of all out-of-pocket expenses in a timely, effective and efficient manner.

The ideal candidate will have the ability to inspire our client’s confidence in both our staff, and the FRN Model of Treatment. The Patient Account Representative will be a key role in providing daily encouragement to our clients, while also serving as a listening ear and a safe place, as they work through the difficult steps of breaking free from addiction.


Do you have a passion for working with patients with co-occurring disorders and chemical dependence? Do you want to be part of a team of highly skilled individuals, driven by the goal of helping others through life-changing recovery? Do you have the desire to serve as a Brand Ambassador to FRN? IF so, then this could be the opportunity you’ve been searching for! This position is located at Foundations Recovery Network’s residential treatment facility, The Oaks at La Paloma, in Memphis, Tennessee.



Essential Duties and Responsibilities

  • Works closely with the Call Center to clearly define expected out-of-pocket expenses for families to be paid at the time of admission, or deferred payments as agreed with management.+

  • Meets families at the time of admission and compassionately and effectively reviews financial expectations and collects on payments due.

  • Maintains the active accounting of payments made and payments due throughout an active treatment episode, and meets with patients and/or guarantors to insure timely payment on accounts.

  • Effectively calculates deductibles, co-payments, transportation fees, and ancillary fees and clearly communicates these fees to patients and/or guarantors.Updates these calculations in a timely manner and communicates updates with patients and/or guarantors, any time a change in status occurs (i.e., change in level of care, denial due to medical necessity, other denials, etc.).

  • Coordinates and communicates outstanding out-of-pocket fees remaining after patient discharge to billing vendor, and appropriately designates which fees should be turned over for collections following billing vendor attempts at collection.

  • Maintains an accounting of all receipts/deposits in proper allocations and manages bank deposits.

  • Responsible for notarizing documents and training other FRN staff on proper notary processes.

  • Inspires client confidence in the FRN Staff and the FRN Model of Treatment.
  • Adheres to the Joint Commission standards.
  • Consistently demonstrates through conduct and communications the stability required to effectively assist patients and their family members through the FRN Model of Treatment.
  • Utilizes high level of interpersonal skills.Continually demonstrates poise, professionalism, tact and diplomacy.

  • Communicates well both verbally and in writing.

  • Pays continual attention to detail

  • Demonstrates good organizational skills. Prioritizes workload and meet deadlines.

  • Exercises good judgment, applies common sense and successfully handles ambiguity.

  • Exhibits exceptional analytical and problem solving skills.
  • Understands need for and maintains appropriate confidentiality at all times when interacting with patients, residents, families, visitors, referral sources and all other contacts.

  • Uses strong knowledge of a variety of computer software applications in word processing and spreadsheets (MS Word, Excel)


Job Requirements


Education and Experience

  • High School Degree or GED required.

  • Minimum of 2 years of experience required in insurance verification and/or insurance billing preferred

This opportunity provides the following:

  • Foundations Recovery Network (FRN) is challenging and rewarding work environment
  • Growth and development opportunities within FRN & UHS and its subsidiaries


One of the nation’s largest and most respected hospital companies, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Steadily growing from a startup to an esteemed Fortune 500 corporation, UHS today has annual revenue nearing $10 billion. In 2017, UHS was recognized as one of the World’s Most Admired Companies by Fortune; ranked #276 on the Fortune 500, and listed #275 in Forbes inaugural ranking of America’s Top 500 Public Companies.


Our operating philosophy is as effective today as it was 40 years ago: Build or acquire high quality hospitals in rapidly growing markets, invest in the people and equipment needed to allow each facility to thrive, and become the leading healthcare provider in each community we serve.


Headquartered in King of Prussia, PA, UHS has more than 81,000 employees and through its subsidiaries operates more than 320 acute care hospitals, behavioral health facilities and ambulatory centers in the United States, Puerto Rico, the U.S. Virgin Islands and the United Kingdom.

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