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Patient Care Coordinator - OptumCare - Long Island, NY

UnitedHealth Group

Long Island, NY
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Job Details

742726 Patient Care Coordinator OptumCare Long Island NY

Patient Care Coordinator - OptumCare - Long Island, NY (742726)

Position Description

Positions in this function are part of an interdisciplinary care team of palliative care providers to support patients facing serious illness, including their families and caregivers.  As part of the team, patient care coordinators play a critical role in helping to coordinate care for palliative care patients, including community resources, hospice, home health and durable medical equipment, along with facilitating the communication of patient medical records and visit notes with collaborating healthcare providers and partners.  Additional responsibilities may include support of patient outreach and engagement, patient scheduling and rescheduling, and other administrative functions, as required.
Primary Responsibilities:
  • Participate in weekly interdisciplinary care team meetings, including prepare patient census report, maintain an accurate log of follow-up items
  • Perform outreach calls to patients to enroll in palliative care
  • Coordinate care for palliative care patients, including community resources, hospice, home health and durable medical equipment
  • Facilitate the communication of patient medical records and visit notes with collaborating healthcare providers and partners
  • Answer the telephone during regular business hours, respond to patient, family and provider inquiries and triage to team members as appropriate
  • Review off hour message log and confirm call was received by appropriate team member
  • Schedule initial patient visits, place pre-visit reminder calls and support rescheduling as needed
  • Conduct patient satisfaction surveys for performance measurement
  • Assist with mailing educational resources and marketing materials to patients and families, upon request
  • Office budget management and oversight, including support for clinician travel expenses
  • Document in the clinical management system
  • Sort all incoming mail for distribution, dispatch outgoing mail, and re-address undeliverable mail bearing incomplete or incorrect address
  • Other administrative duties as defined
Required Qualifications:
  • High School Diploma / GED
  • Experience with patient clinical documentation systems
  • Knowledge of medical terminology
  • Basic (or higher) level of computer skills, with knowledge of Microsoft Office, including Word, Excel and Outlook
Preferred Qualifications:
  • Experience in palliative care or hospice
  • Bilingual or multilingual fluency, including the ability to read, write & speak
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: front desk, medical, radiology, palliative care, oncology, medical assistant, Spanish, Optum, Long Island, NY, New York, NY, New York

Job Details

  • Contest Number742726
  • Job TitlePatient Care Coordinator - OptumCare - Long Island, NY
  • Job FamilyHealthcare Delivery
  • Business SegmentOptumCare

Job Location Information

  • Long Island, NY
    United States
    North America
  • Other LocationsLake Success, NY
    Nassau County, NY

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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