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Patient Experience Manager

Camden, NJ
Job Code:
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Job Details

Careers Center | Patient Experience Manager
  • Patient Experience Manager

    Location US-NJ-CAMDEN
    System ID
    General Management
    Relocation Type
    Employment Status
  • Unit Description



    Sodexo is looking for a Patient Service Manager 2 in Camden, NJ at Cooper University Hospital


    Cooper University Hospital is a 650 licensed bed, non-union facility. We offer a in room dining program call At Your Request(AYR). As the Patient Service Manager 2 you will be managing the on-site call center , a staff of about 25 employees, patient rounding, food quality, training of staff, and working closes with the Clinical team.Cooper University Hospital has four coffee shops, an upscale restaurant, an employee cafeteria and a gift shop.  Must have previous experience in hospitals.


    Cooper University Health Care is the leading academic health system in South Jersey. Cooper includes South Jersey’s only Level I trauma center (Cooper University Hospital), a leading cancer center (MD Anderson Cancer Center at Cooper), the only Level II pediatric trauma center in the Delaware Valley (Children’s Regional Hospital), one of the largest physicians group in the region, four urgent care centers, and more than 100 outpatient offices throughout South Jersey and Pennsylvania.



    Position Summary

    Interfaces with other healthcare professionals to improve the patient experience. Provides behavioral training and skills development to department and hospital teams. Strategic analysis of trends and metrics involved in patient feedback to create action and communication surrounding solutions.

    • Rounding with existing patients, families, and Nursing personnel in facility
    • Collaboration with hospital clinical and administrative leadership
    • Collecting, organizing, and trending data
    • Communicating findings with both Nutrition Services and interdisciplinary teams
    • Networking with other hospitals to identify best practices

    Qualifications & Requirements

    Basic Education Requirement - Associate's Degree
    Basic Management Experience - 2 years
    Basic Functional Experience – 1 year experience in Service Recovery role at large hospitality or hospital environment

    Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

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