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Patient Experience Manager


Location:
HARTFORD, CT
Date:
12/15/2017
2017-12-152018-01-14
Job Code:
68200
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Job Details

Careers Center - Patient Experience Manager

Patient Experience Manager

US-CT-HARTFORD
System ID
68200
Category
General Management
Relocation Type
No
Employment Status
Full-Time

Unit Description

 

 

This facility is a fast pace, high volume account focused on achieving the highest level of patient satisfaction.  This facility is committed to patient centered care, employee engagement, increased collaboration with patient care units, and utilization of LEAN principles.  

 

Reporting to the General Manager, the ideal candidate will:

  • Work closely with the department and Clinical Nutrition, on quality improvement initiatives
  • Act as the liaison between the dietitians, nurse managers, Food managers and other ancillary staff
  • Work with the other Sodexo Managers with the goal of enhancing the patient experience
  • Regularly analyze patient satisfaction data and implement additional measurements and action plans in these areas to achieve optimal unit performance
  • Demonstrate excellent communication and customer service skills

If you are an experienced and enthusiastic nutrition professional, this could be an opportunity to grow your career with Sodexo. 

 

#ANFP #RDMGT #LI

Position Summary

Interfaces with other healthcare professionals to improve the patient experience. Provides behavioral training and skills development to department and hospital teams. Strategic analysis of trends and metrics involved in patient feedback to create action and communication surrounding solutions.

  • Rounding with existing patients, families, and Nursing personnel in facility
  • Collaboration with hospital clinical and administrative leadership
  • Collecting, organizing, and trending data
  • Communicating findings with both Nutrition Services and interdisciplinary teams
  • Networking with other hospitals to identify best practices

Qualifications & Requirements

Basic Education Requirement - Associate's Degree
Basic Management Experience - 2 years
Basic Functional Experience – 1 year experience in Service Recovery role at large hospitality or hospital environment

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

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