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Patient Experience Manager


Location:
PHILADELPHIA, PA
Date:
11/17/2017
2017-11-172017-12-16
Job Code:
66984
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Job Details

Careers Center - Patient Experience Manager

Patient Experience Manager

US-PA-PHILADELPHIA
System ID
66984
Category
General Management

Unit Description

Sodexo is seeking a dynamic Patient Experience Manager for PPMC for a day shift opening.  This facility is a fast pace, high volume account focused on achieving the highest level of patient satisfaction.  This healthcare facility is committed to patient centered care, employee engagement, increased collaboration with patient care units, and utilization of LEAN principles.   Ideal candidate will interface with other healthcare professionals to improve the patient experience. The successful candidate will be high-energy, compassionate, and driven; an individual who understands how to deliver superior service for a prestigious health-care account located in Philadelphia, PA. 

 

The Patient Experience Manager will provide behavioral training and skills development to department and hospital teams. Overall, will be responsible for strategic analysis of trends and metrics involved in patient feedback to create action and communication surrounding solutions.  Patient Experience Manager will have positional line of authority with hourly associates (team of 20). The position will have the responsibly for in the moment coaching and counseling, associate training and development, and ensure associates are delivering on the patient experience.  All candidates need to have previous leadership experience.  Successful candidates will have a proven track record in exceeding customer expectations and have demonstrated excellent communication skills. The ability to interact and lead a diverse work force is required. Proficiency in Microsoft Office is essential.

 

 

Responsibilities will also include:

  • Rounding with existing patients, families, and Nursing personnel 
  • Collaboration with hospital clinical and administrative leadership
  • Collecting, organizing, and trending data
  • Communicating findings with both Nutrition Services and interdisciplinary teams
  • Networking with other hospitals to identify best practices

 

Reporting to the General Manager, the ideal candidate will:

  • Be responsible for informing patients about our Patient Transport program
  • Work closely with the Clinical Nutrition, Environmental Service and Transport Service teams on quality improvement initiatives
  • Act as the liaison between the dietitians, nurse managers, ES managers and other ancillary staff
  • Work with the other Sodexo Managers with the goal of enhancing the patient experience
  • Regularly analyze patient satisfaction data and implement additional measurements and action plans in these areas to achieve optimal unit performance
  • Demonstrate excellent communication and customer service skills

 

If you are an experienced and enthusiastic professional, this could be an opportunity to grow your career with Sodexo.  Click here to learn more about Sodexo Health Care

 

Please visit our Network with Us  page and consider signing up for our Career Connections eNewsletter.

 

Benefits:

Sodexo offers a competitive salary, training, extensive education and continuous learning opportunities, and a comprehensive benefits package designed with work-life balance in mind that includes 3 weeks of vacation during the first year of employment.

 

online today!

 

Position Summary

Interfaces with other healthcare professionals to improve the patient experience. Provides behavioral training and skills development to department and hospital teams. Strategic analysis of trends and metrics involved in patient feedback to create action and communication surrounding solutions.

  • Rounding with existing patients, families, and Nursing personnel in facility
  • Collaboration with hospital clinical and administrative leadership
  • Collecting, organizing, and trending data
  • Communicating findings with both Nutrition Services and interdisciplinary teams
  • Networking with other hospitals to identify best practices

Qualifications & Requirements

Basic Education Requirement - Associate's Degree
Basic Management Experience - 2 years
Basic Functional Experience – 1 year experience in Service Recovery role at large hospitality or hospital environment

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

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