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Patient Registration Specialist - Phoenix, AZ

UnitedHealth Group

Phoenix, AZ
Job Code:
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Job Details

751244 Patient Registration Specialist Phoenix AZ

Patient Registration Specialist - Phoenix, AZ (751244)

Position Description

Employing excellent customer service skills, the Patient Registration Specialist is responsible for ensuring a positive patient experience throughout the pre-registration, insurance verification, benefit analysis, and financial clearance process. Primary duties include: financially securing scheduled procedures prior to the date of service, verifying insurance eligibility and benefits, calculating patients’ financial responsibility, and checking for medical necessity.

Primary Responsibilities:
  • Verify insurance eligibility on all scheduled accounts
  • Obtain benefits information on all scheduled accounts
  • Use electronic verification systems to obtain and verify information
  • Contact payers directly to determine the level of insurance coverage
  • Document all of your work
  • Other duties as assigned


Required Qualifications:
  • High School Diploma / GED or higher
  • Must be willing to be on call and have a flexible schedule from Monday - Friday between the hours of 7:00 AM to 7:00 PM, 8 hour shifts
  • 1+ years of experience in healthcare such as patient registration, billing revenue cycle, business office, medical records or a similar environment
  • 1+ years of customer service experience
  • Thorough understanding of insurance policies and procedures
  • Knowledge of ICD-9 (10) and CPT terminology
  • Knowledge of Medical Terminology
  • Previous experience working with Microsoft Office products (Word, Excel and Outlook) to create, copy, edit and save documents

Preferred Qualifications:

  • Working knowledge of facility pricing structure and cost estimates
Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life’s best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group
is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Keywords: UHG, Phoenix, AZ, clinical, medicine, registration, AZO360

Job Details

  • Contest Number751244
  • Job TitlePatient Registration Specialist - Phoenix, AZ
  • Job FamilyHealthcare Delivery
  • Business SegmentOptumInsight

Job Location Information

  • Phoenix, AZ
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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