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Patient Services Manager 1

Charlotte, NC
Job Code:
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Job Details

Careers Center | Patient Services Manager 1

Patient Services Manager 1

System ID
Food Service
Relocation Type
Yes - According to Grade
Employment Status

Unit Description

Sodexo is seeking a Patient Services Manager 1 for Carolinas Medical Center, the flagship hospital of Carolinas HealthCare System located in Charlotte, NC.  The Patient Service Manager will report to the General Manager and will be responsible for day to day oversight of patient food service satisfaction and operational effectiveness. Relocation assistance is offered as part of the competitive compensation package to HIRE ONLY THE BEST!


Carolinas HealthCare Systemone of the nation’s leading and most innovative healthcare organizations, provides a full spectrum of healthcare and wellness programs throughout North and South Carolina. Their diverse network of more than 900 care locations includes academic medical centers, hospitals, healthcare pavilions, physician practices, destination centers, surgical and rehabilitations centers, home health agencies, nursing homes, and hospice care.


The Patient Service Manager will directly supervise 60 employees.  This is an exciting opportunity to assist in the planning and implementation of Sodexo programs and systems to drive patient satisfaction in a high-volume account.  


Additional Job Responsibilities include:


  • Oversees and is responsible for the success of the Patient Services area, patient food service production and guest relations/diet attendants and the patient call center.
  • Ensures the foundational requirements of the room service program are being followed
  • Responsible for ensuring the timely and accurate delivery of meals, nourishments, and snacks to patients.
  • Conducts patient rounding with patients and nurses and works with hospital dietitians on patient nutritional needs.
  • Responsible for identifying process improvement initiatives and overseeing the implementation of those initiatives.
  • Ensures that employees demonstrate an active customer hospitality orientation toward both clients and customers.
  • Integrate fully within our client’s organization by becoming a trusted adviser with a customer service focus.
  • Responsible for driving patient satisfaction results.
  • Regularly analyzes patient satisfaction data, financial results, and implements additional measurements and action plans in these areas to achieve optimal unit performance.
  • Completes required departmental reporting, including financial reports and analysis.
  • Ensures compliance to food safety, sanitation, and overall workplace safety standards.
  • Must meets (or exceed) Sodexo standards of operations.
  • Creates a positive environment and successfully motivates and manages team.




  • Minimum 2 years as a patient services or clinical nutrition manager with proven results for patient satisfaction, implementation, and development of teams and individuals
  • Have demonstrated team building and leadership skills
  • Have a track record of proactive interaction with the medical team, be an outstanding team player with excellent communication and customer service skills.
  • Have prior experience with Sodexo food-service management a plus


Is this opportunity right for you?

At Sodexo, you will find the ingredients for a great career in leadership and management specializing in patient services, patient satisfaction and performance excellence with benefits including schedules that encourage work-life balance and continuing education opportunities; you’ll enjoy an improved quality of life that’s unique in the health care industry. 


Careers in Healthcare:

Working for Sodexo in Healthcare allows you to offer patients, healthcare professionals and caregivers around the world the best healthcare experience possible while influencing patient satisfaction, as well as cost reduction and increased productivity for our clients. Sodexo’s unique CARES culture develops a dynamic atmosphere where employees are respected, turnover is low and career growth opportunities are created from within.


Working for Sodexo:

How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and other career growth opportunities, along with the performance of organizations. We believe it is important for our work to be meaningful to all who contribute to it, and we remain faithful to our mission, our core values and the ethical principles that have guided us since 1966. We support these values and help them thrive in each employee.


We strive to make working for Sodexo a genuinely great experience with benefits to promote your professional, personal and financial well-being, and to improve your Quality of Life now and into the future. Our experiences with our over 50 million customers each and every day enable us to develop Quality of Life services that reinforce the well-being of individuals, improving their effectiveness and helping companies and organizations to improve performance … every day. 



Are you ready to start your Sodexo career? now!


Not the job for you?

At Sodexo, we offer Food Service Management and Patient Services positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. .


Keywords: Patient experience;press ganey; At you request; patient services; tray-line; Operations Manager; Food Service; Health-Care


Position Summary

Provides direction for patient meal services at patient care units to ensure customer satisfaction and retention for the Company.
Key Duties
- Directs daily operations of patient meal services at patient care units to ensure employees have appropriate equipment, inventory and resources to perform their jobs and meet goals and deadlines.

- Supervises day-today work activities by delegating authority, assigning, scheduling, and prioritizing activities and monitoring operating standards.

- Establishes operating standards, implements quality improvements and communicates them to employees.

- Performs audits and prepares reports



Qualifications & Requirements

Basic Education Requirement - Associate's Degree 

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

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