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Patient Services Manager 2

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Job Details

Careers Center - Patient Services Manager 2

Patient Services Manager 2

System ID
Food Service
Relocation Type
Employment Status

Unit Description

Sodexo is seeking an Patient Services Manager 2 for Erlanger Health System in Chattanooga TN, a 600 bed hospital.  


               ******Position Includes Sign On Bonus**********


The Patient Services Manager 2 will conduct tray assessments and meal rounds. Seeking a hands on manager who is familiar with room service style meal delivery (Sodexo At Your Request and/or Expressly For You).  Position will be responsible for cash handling as well as assisting with catering and retail as needed.


Looking for candidate who can drive Patient Satisfaction Scores - Press Ganey.  Strong Leadership skills is a must.  Fast paced environment.  Will manage 10-45 employees.  Responsible for Staffing, Training and developing relationships with Nursing Staff.


The candidate chosen will be innovative in services we provide for our patients through collaboration with Nursing and Nutritional Services TEAM members. If you have the passion to create EXCELLENT Patient service and magical moments for patients and their families, then please to this dynamic roll and our growing TEAM!


Position Summary

Provides direction for patient meal services at patient care units to ensure customer satisfaction and retention for the Company.
Key Duties
- Directs daily operations of patient meal services at patient care units to ensure employees have appropriate equipment, inventory and resources to perform their jobs and meet goals and deadlines.

- Supervises day-today work activities by delegating authority, assigning, scheduling, and prioritizing activities and monitoring operating standards.

- Establishes operating standards, implements quality improvements and communicates them to employees.

- Performs audits and prepares reports.




Qualifications & Requirements

Basic Education Requirement - Associate's Degree
Basic Management Experience - 2 years
Basic Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


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