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Patient Services Rep - Bilingual- Dallas, TX

UnitedHealth Group

Dallas, TX
Job Code:
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Job Details

742165 Patient Services Rep Bilingual Dallas TX

Patient Services Rep - Bilingual- Dallas, TX (742165)

Position Description

Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. Bring your skills and talents to a role where you'll have the opportunity to make an impact on a huge scale. This is the place to do your life's best work.(sm)


The Patient Services Representatives is responsible for scheduling patients to be seen by the PSU, coordinating schedules with PCP offices, tracking call disposition and validating correct information while ensuring a professional and courteous environment in supporting physician offices and staff.


Primary Responsibilities:

  • Answers phones and makes outbound calls to schedule screening appointments for patients at their PCP office with the PSU staff
  • Interacts with patients and providers via phone and provides accurate, timely and responsive information about the mobile team processes
  • Arranges transportation to and from health screening clinics
  • Ensures efficient telephone communication with patients and providers
  • Must be able to recognize and respond appropriately to priority situations by transferring calls to provider, supervisor, or mobile team staff
  • Establish and maintains effective working relationships with physicians, staff and other departments
  • Follows written protocols and procedures of mobile team
  • Documents work processes effectively and as required by procedure
  • Demonstrates courtesy and willingness to assist towards patients and their families
  • Performs all other related duties as assigned

Please note: This is a full time, M-F position located at our Dallas office off of Mockingbird.  

Required Qualifications:

  • High school graduate or GED
  • 1+ years of related work experience including data entry
  • Working knowledge of medical office procedures and medical terminology
  • Ability to accurately sort and file materials by alphabetic or numeric systems
  • Effective communication and customer service skills
  • Bilingual - English/Spanish

Preferred Qualifications:

  • ICD 9 and CPT coding experience


Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 90,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.



Job Keywords: patient services rep, front desk, front office, medical receptionist, WellMed, UnitedHealth Group, UHG, Dallas, TX, Texas, bilingual, spanish

Job Details

  • Contest Number742165
  • Job TitlePatient Services Rep - Bilingual- Dallas, TX
  • Job FamilyHealthcare Delivery
  • Business SegmentOptumCare

Job Location Information

  • Dallas, TX
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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