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Patient Services Rep - PSU - Dallas, TX

UnitedHealth Group

Dallas, TX
Job Code:
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Job Details

Patient Services Rep - PSU - Dallas, TX(Job Number:700077)

UnitedHealth Group is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)


The Patient Services Representatives is responsible for scheduling patients to be seen by the PSU, coordinating schedules with PCP offices, tracking call disposition and validating correct information while ensuring a professional and courteous environment in supporting physician offices and staff.


Primary Responsibilities:

  • Answers phones and makes outbound calls to schedule screening appointments for patients at their PCP office with the PSU staff
  • Interacts with patients and providers via phone and provides accurate, timely and responsive information about the mobile team processes
  • Arranges transportation to and from health screening clinics
  • Ensures efficient telephone communication with patients and providers
  • Must be able to recognize and respond appropriately to priority situations by transferring calls to provider, supervisor, or mobile team staff
  • Establish and maintains effective working relationships with physicians, staff and other departments
  • Follows written protocols and procedures of mobile team
  • Documents work processes effectively and as required by procedure
  • Demonstrates courtesy and willingness to assist towards patients and their families
  • Performs all other related duties as assigned


Job Patient Services
Primary Location US-TX-Dallas
Other Location 
Organization WellMed Medical Mgmt, Inc
Schedule Full-time
Number of Openings 2
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UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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