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Patient Services Representative, ITC, Healthcare, WellMed - Brownsville, TX

UnitedHealth Group

Brownsville, TX
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Job Details

748043 Patient Services Representative ITC Healthcare WellMed Brownsville TX

Patient Services Representative, ITC, Healthcare, WellMed - Brownsville, TX (748043)

Position Description

Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life’s best work.(sm) 


WellMed at Paredes Line Rd., 78526 / located near the Frost Bank


The Patient Services Representative is responsible for greeting patients, collecting, recording and balancing payments in the Intake Transitional Clinic (ITC).


Primary Responsibilities:

  • Greets patients as they arrive
  • Processes walk-ins, patients, and visitors
  • Accurately processed appropriate patient forms in an organized manner
  • Copies new patient insurance cards and driver's licenses for placement in the medical record
  • Manages a 20 minute wait time
  • Answers phones and schedules appointments
  • Arranges Comfort Care transportation, if needed
  • Provides explanation of resources to patient with accompanying documents upon check-out
  • Validates parking
  • Manages medical records
  • Prints fee tickets
  • Receives and distributes mail/packages/deliveries
  • Manages incoming faxes
  • Communicates issues to building maintenance for prompt attention
  • Performs all other related duties as assigned

Required Qualifications:

  • High school graduate or GED equivalent
  • 1+ years of related work experience
  • Computer literacy
  • Ability to follow established procedures and rules
  • Knowledge of medical office procedures
  • Knowledge of ICD-9 and CPT coding
  • Ability to sort and file materials correctly by alphabetic or numeric systems
  • Ability to establish and maintain effective working relationships with patients, employees, and the public
  • Respects patient confidentiality
  • Good communication and customer service skills
  • This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor’s diagnosis of disease

Preferred Qualifications:

  • Knowledge of medical terminology

Physical & Mental Requirements:

  • Ability to lift up to 100 pounds
  • Ability to push or pull heavy objects using up to 100 pounds of force
  • Ability to stand for extended periods of time
  • Ability to use fine motor skills to operate equipment and/or machinery
  • Ability to receive and comprehend instructions verbally and/or in writing
  • Ability to use logical reasoning for simple and complex problem solving
  • Occasionally requires exposure to communicable diseases or bodily fluids

Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 90,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)



Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Job Keywords: WellMed, Healthcare, Bilingual, Patient Services Representative, PSR, ITC, Coordinator, PCC, Patient Care Technician, MA, CMA, RMA, Brownsville, Harlingen, Rio Grande Valley, McAllen, Cameron, Mission, Pharr, Paredes Line Rd, 78526, Texas, TX

Job Details

  • Contest Number748043
  • Job TitlePatient Services Representative, ITC, Healthcare, WellMed - Brownsville, TX
  • Job FamilyHealthcare Delivery
  • Business SegmentOptumCare

Job Location Information

  • Brownsville, TX
    United States
    North America
  • Other LocationsHarlingen, TX
    Rio Grande Valley, TX
    McAllen, TX
    Cameron, TX

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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