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Patient Support Technician - PRN

Universal Health Services

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Universal Health Services
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Job Details

Patient Support Technician - PRN

Job Code:  242220
Facility: Holly Hill Hospital
Location: RALEIGH, NC US Southeast
Region: Southeast
Travel Involved: None
Job Type: Per Diem
Job Level: 
Minimum Education Required: High School or equivalent 
Skills: Health Care -> Behavioral Health
Customer Service -> Frontline Support
Category: Allied Health
FTE: .01
Position Summary:

At Holly Hill Hospital, we are patient-focused and passion-driven. For over 35 years, Holly Hill has served the Raleigh, NC community as a partner in behavioral healthcare, serving patients from childhood and adolescence through senior adulthood. We are passionate about excellent quality care in the treatment and recovery of adults, children, and adolescents with psychiatric and/or chemical dependency illnesses. Comprised of an adult campus and a state-of-the-art child and adolescent services campus, Holly Hill is perfectly located in a rapidly growing family-oriented community which is just hours from the mountains and the beaches, and surrounded by major universities. Holly Hill is a part of Universal Health Services, Inc. (UHS), one of the nation's largest and most respected health care management companies with more than 200 facilities across the United States and the United Kingdom.

We continue to grow and expand our services to meet the demands of the community for inpatient psychiatric beds, and currently are recruiting for a full-time Patient Support Technician. The Patient Support Technician responsibilities are to perform a variety of security and safety related functions while involved in the safe – guarding of employees, patients, visitors, physicians and property. Services include the efficient and prompt answering of after-hour telephone calls to the reception desk, courteous interaction with public and employees. Act as the main switchboard operator and receptionist in the lobby. Assist customers and employees by phone and in person.


Education/training: High School diploma or equivalent.

Experience: At least 6 months of security experience, switchboard/reception experience; preferably in a hospital or other institutional setting.

Licensure/Certification: Current North Carolina Driver’s License Current CPR Certification CPI Certification

Knowledge and Skills:

Ability to perform phone/reception responsibilities Knowledge of hospital emergency codes. Possess a keen eye for security breaches and possess a proactive response time to potential security / safety risks. Strong customer service skills. Skill in answering multi-line phone system, and take accurate messages. Ability to deal with multiple interruptions. Displays an understanding of the basic concepts of safe, supportive, nurturing, & therapeutic human interactions. Demonstrates understanding of appropriate patient safety measures. Effectively interacts with patients, peers, & families.

Demonstrates consistent ability to problem-solve & communicate clearly, both verbally & in writing. Demonstrates regular, required attendance. Review medical and clinical referral information for appropriateness of admission. Assess patients through a systematic process of interacting with patient, the patient’s significant others, and the appropriate health care providers. When requested, collect and analyze data regarding the patient’s physical, psychosocial, environmental, self-care, and anticipated discharge planning needs. Participate in Emergency Services emergency codes necessary to the department’s safe operation. Completes nursing assessment for admitted patients; and when possible, escorts patients to the floor.

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