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Payroll Service Representative II

ADP


Location:
Tempe, AZ
Date:
12/13/2017
2017-12-132018-01-11
Job Code:
144746
ADP
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Job Details

JobId: 144746
Job Title: Payroll Service Representative II
Location: Tempe, AZ
Category: Client Service
Employment: Full-Time
Open Date: 2017-10-25T06:12:28Z Close Date: 2022-10-24T00:00:00Z

Description:

Unlock Your Career Potential: Customer Service at ADP. It's all about enabling our customers to be more effective employers. Our Customer Service team makes it happen by collaborating with customers and other ADP colleagues to ensure our products and services deliver winning results. Did you know that the vast majority of our customers are not only satisfied, they'd recommend ADP to someone else? You will be the one providing the on-the-spot support that makes our integrated solutions stand out in today's increasingly competitive global marketplace.

ADP is hiring a Payroll Service Representative II. In this position, you'll join a team of rock star professionals who are responsible for ensuring every customer interaction is a best-in-class experience. You'll combine a passion for service and discovering innovative solutions with our top-ranked training programs to help customers enjoy every drop of value within our products.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.



RESPONSIBILITIES:

  • Serve as a subject matter expert in handling routine client requests for ADP clients
  • Resolve routine customer concerns with pre-defined solutions
  • Answer non-technical questions regarding ADP products
  • Provide consultation and help answer non-technical questions supporting less-experienced specialists on the team
  • Learn and navigate ADP systems in order to respond to issues



QUALIFICATIONS REQUIRED:

  • At least 2 years of previous experience
  • High School diploma

#LISERVICE
#cb#

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

  • Bachelor's degree
  • FPC and/or CPP
  • Customer service focus
  • Proficient with Microsoft Office Suite including Excel, Word, etc.
  • Strong client relationship and interpersonal skills
  • Ability to troubleshoot and resolve customer complaints using pre-defined solutions
  • Demonstrated ability to learn and apply basic concepts in new situations
  • Organizational skills including the ability to multi-task, set priorities, and follow up in a timely manner
  • Ability to collaborate and work in a team environment as well as work independently and make sound decisions

Software in the Cloud. Experts on the Ground:
ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the \"Most Admired Companies\" by FORTUNE® Magazine, and recognized by Forbes® as one of \"The World's Most Innovative Companies,\" ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.


At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.



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