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PC Field Support Manager - (Duluth)

AT&T


Location:
Columbia, MD
Date:
02/15/2018
2018-02-152018-03-17
Job Code:
att4-6869408
Apply on the Company Site
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Job Details

Company AT&T

Job Title PC Field Support Manager - (Duluth)

Jobid att4-6869408

Location: Columbia, MD, 21045, USA

Description Don't miss this opportunity to join the company recognized by _Fortune_ magazine as the **_World's Most Admired Telecommunications Company_** and ranked #4 on _DiversityInc's_ list of **_2011 Top_** **_50 Companies for Diversity._**



As the largest communications company in the world, more than 120 million customers count on us every day to deliver the wireless, Internet, data and advertising services that fuel their businesses and connect them to their world. You will find yourself connecting communications and technology with opportunities that will take you to places you never imagined.



You don't have to be a tech whiz to join AT&T. It takes more than technology to keep us ahead of the curve, and thanks to our teams of legal/operations, marketing and finance whizzes, we do just that. Every day, each works to ensure the success of the company while they advance their own careers.



What does it take to join us? We demand exceptional skills in your discipline and a real dedication to being the best.



After all, we're asked to keep AT&T profitable and on the cutting edge, and at the same time, build on more than a century of innovation and success. We are a world leader in communications and entertainment, and we plan to keep on growing.



Responsibilities Include:



+ Managing service delivery staff to ensure service levels and objectives are met.

+ Implementing operations improvements to meet established objectives across multiple facilities.

+ Assisting in managing activities related to customer requirements, budget challenges, human resource needs and plans for new business development within assigned area.

+ Facilitating customer relationship and satisfaction while ensuring adherence to company policies and processes.

+ Investigating matters of significance, recommends and implementing appropriate course of action.

+ Implementing business processes and assisting in process improvement initiatives in order to enhance customer service.



Shall have seven (7) years of experience that may include a combination of work history and education. A master’s degree is equivalent to 6 years of experience, a bachelor’s degree is equivalent to 4 years of experience and an associate’s degree is equivalent to 2 years of experience. The degree must be from an accredited college or university. Must have excellent communication, interpersonal, and leadership skills. They coordinate with team members – those in project management, security, asset management, customer service or help desk departments – to solve problems and manage projects. Conflict resolution, analytical, and decision-making skills are crucial to the position as well.



Required Clearance: Candidate must have a TS/SCI polygraph clearance



Desired: DoD 8570 IAT Level 1 or MCSE



AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V



Apply on the Company Site
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