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Sr Performance Advisor

Cox Automotive


Location:
Dallas, TX
Date:
12/13/2017
2017-12-132018-01-11
Job Code:
1716201
Cox Automotive
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Job Details

Company Cox Automotive
Title: Sr Performance Advisor
JobID: 1716201
Category: Business Operations
Industry: Cox Automotive
Job Type: Full-time

Description


Dealertrack is the leading provider of digital solutions for automotive retail. Combining dealer perspectives, consumer insights, and tech-fueled innovation, we’ve built a marketing, sales, and operations platform that’s helping to transform the automotive retail industry. Our offices span nearly 20 cities from coast to coast with location-specific programs and amenities to create work environments that nurture collaboration, creativity, innovation and professional development.

Our Teams:

Dealertrack’s success relies on a committed, engaged and energized team of professionals that stands behind our top-of-the-line, innovative products. From inventory acquisition to marketing, credit applications and financing, through post sale and service, Dealertrack’s integrated approach is the benchmark of transparency and efficiency that automotive dealers survive and thrive on. Our team members understand that, and are versatile, hardworking, creative and can adapt to the kind of rapid changes that define the automotive and technology industries.

The Job:

In this role, you will be supporting Dealertrack's Dealer Management Solution (DMS). You will be responsible for managing the relationship with newly installed DMS clients.  You will also be responsible for monitoring all case metrics and making recommendations to dealerships on areas of potential improvement while interacting with all levels of dealership management.

Responsibilities:
  • Maintain weekly communication with different levels of dealer management at each dealer location including management of customer issues and conflict resolution
  • Develop references through existing dealers and coordinate ongoing training and technical support needs of the dealer
  • Provide onsite visits as required for each subscribed client
  • Manage assigned book of business working with influential DMS clients remotely through conference calls, proactive, as well as reactive support of dealership management
  • Document all contacts through SalesForce to look for training trends and needs



Qualifications

  • Some college preferred
  • 2-5 years’ experience working with the Dealer Track DMS required.  The ideal candidate will have been in a CFO, Controller, Office Manager or similar role in a automotive dealership
  • Some knowledge of other DT Solutions is preferred. (DT.com, AAX, e-Carlist, eMenu etc.)
  • Candidates must have excellent communication skills, both verbal and written
  • Must be able to give presentations in front of groups
  • Must have excellent relationship building skills
  • Must be able to travel at least 50% of the time
  • Must be able to use SalesForce CRM to document client contact and maintain internal communication between stakeholders
  • Ability to work with cross functional teams to resolve issues as quickly as possible


About Cox Automotive

 

Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader®, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, VinSolutions®, Xtime®, incadea® and a host of other brands. With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit www.coxautoinc.com.



Organization: Cox Automotive

Primary Location: US-TX-Dallas-1 Lincoln Centre

Other Locations: Texas,US,TX,,|Minnesota,US,MN,,|Florida,US,FL,,|Georgia,US,GA,,|Illinois,US,IL,,|Colorado,US,CO,,|California,US,CA,,|Arizona,US,AZ,,|North Carolina,US,NC,,

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: Yes, 50 % of the Time

Schedule: Full-time

Unposting Date: Ongoing
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