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Performance Manager

Cox Automotive


Location:
Mission, KS
Date:
11/20/2017
2017-11-202017-12-19
Job Code:
1717500
Cox Automotive
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Job Details

Company Cox Automotive
Title: Performance Manager
JobID: 1717500
Category: Client and Customer Service
Industry: Cox Automotive
Job Type: Full-time

Description

Job Scope

The performance manager is responsible for customer retention by pro-actively interacting with dealerships to assist with maximizing the products Return on Investment (ROI) through effective utilization and use of the software.The Performance Manager will be responsible for managing accounts via telephone and in-person visits to drive customer engagement.

Key Responsibilities
  • Effectively manage the progress and results of accounts assigned (retention)
  • Engage in high profile level activity across strategic client groups
  • Build and develop strong working relationships with customers and all users in the dealerships
  • Work with ‘at risk’ clients and determine action plan to turnaround and retain
  • Demonstrate “ownership” of account by responding to client requests in a timely and urgent manner
  • Monitor and analyze account performance and trends to determine adjustments to dealer expectations, goals and objectives in order to achieve results
  • Utilize standardized methods provided to closely monitor system ‘red flags’ and emergencies with clients and take immediate action
  • Determine needs for additional ‘value resource’ in order to maintain success of client progress/results
  • Work with, contribute and manage the action(s) required to turnaround ‘cancelled’ accounts
  • Effectively manage time and activity to successfully engage with every client at least once per month
  • Perform WebEx meetings each work day to meet target goals
  • Construct and communicate summary reports with appropriate documentation
  • Engage and participate in the exchange of ‘best practices’ across entire Performance Management team

Qualifications

Education & Specialized Knowledge
  • HS Diploma/GED Equivalent required
  • 7 + years’ of progressive and successful experience in retail automotive management
  • 8 + years retail automotive experience at the management level
  • B2B or outside sales account management in a like and relevant environment
  • Demonstrated understanding of dealership operations (past employment in a dealership at a management level)
  • Demonstrated advanced written, verbal and phone communication and interpersonal skills
  • Proven experience and the demonstrated ability to effectively work with all levels within the dealership
  • Demonstrated advanced customer service skills and approach
  • Proficiency in using SalesForce and/or like Customer Relationship Management Systems
  • Demonstrated computer literacy including MS Office – Word, Excel & PowerPoint
  • Ability to travel up to 30% (day and overnight) as business requires
  • Prior retail automotive experience
  • Strong written & verbal communication and interpersonal skills
  • Ability to effectively work with all levels within the dealership
  • Excellent customer service skills/approach
  • Proficiency in using SalesForce and Customer Relationship Management Systems.
  • Computer literacy including MS Office – Word, Excel & Powerpoint


About Cox Automotive

 

Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader®, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, VinSolutions®, Xtime®, incadea® and a host of other brands. With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit www.coxautoinc.com.



Organization: Cox Automotive

Primary Location: US-KS-Mission-5700 Broadmoor St

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: Yes, 25 % of the Time

Schedule: Full-time

Unposting Date: Ongoing
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