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Pharmacy Account Manager - US Telecommute

UnitedHealth Group

Minneapolis, MN
Job Code:
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Job Details

Pharmacy Account Manager - US Telecommute(Job Number:728106)

Position Description:
Energize your career with one of Healthcare’s fastest growing companies.  
You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.
This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 17 leader.
Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation and Performance.
Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.

As the Pharmacy Account Manager you are joining an elite team within OptumRx Client Services. You are responsible for the PBM operational management of self-funded customers in coordination with strategic account executives. You will collaborate with multiple layers of management to ensure service delivery is accurate and ensure responses are completed on time and within scope. The Implementation Manager with the Pharmacy Benefit will seek your support to set up on-boarding activities for new customers. You will have exposure for both internal and external customers. You will also oversee all PBM operational functions pertaining to day-to-day management of the customer. You will also provide leadership and support to the Client Service Team in the management of member and customer-specific escalated issues and / or service concerns. You will act as SME for Pharmacy Benefit design, products, and programs. This position requires prioritizing multiple tasks in a fast-paced production environment. We welcome an investigative personality who is interested in finding answers.
Primary Responsibilities:
  • Manages ongoing contract relationships and service delivery to clients for one or more accounts.
  • Acts as outward-facing, dedicated resource for assigned accounts, typically with direct client contact (not call center) and large or complex accounts.
  • Builds relationships with employer / group clients (not individual members) and serves as the primary point of contact for overall and day-to-day service delivery.
  • Represents client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs.
  • Jobs in this function may work closely with sales on renewals and up-selling, but incumbents do not have specific sales goal accountability or primary responsibility to close sales.
  • Account management jobs focused primarily on relationship and service management belong in this family; jobs with significant sales responsibilities or sales-related incentives (including 'OTH' plans) belong in a sales band.
  • Generally, work is self-directed and not prescribed.
  • Works with less structured, more complex issues.
  • Serves as a resource to others.

Job Client Services/Sales Support
Primary Location US-MN-Minneapolis
Other Location US-GA-Atlanta, US-NC-Raleigh, US-TN-Nashville, US-IL-Chicago, US-TX-Dallas, US-FL-Tampa, US-TX-Houston, US-CT-Hartford, US-AZ-Phoenix
Organization OptumRx Client Management
Schedule Full-time
Number of Openings 2
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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