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Clinical Quality Pharmacy Lead Technician - Telecommute in Arkansas

UnitedHealth Group

Little Rock, AR
Job Code:
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Job Details

Clinical Quality Pharmacy Lead Technician - Telecommute in Arkansas(Job Number:724042)

Position Description:

Energize your career with one of Healthcare’s fastest growing companies.  


You dream of a great career with a great company – where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.  We live for the opportunity to make a difference and right now, we are living it up.


This opportunity is with one of our most exciting business areas: Optum –a growing part of our family of companies that make UnitedHealth Group a Fortune 17 leader.


Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

The Clinical Quality Pharmacy Lead Technician will support the UnitedHealthcare Medicare & Retirement membership by engaging with assigned providers, members and pharmacies to improve medication adherence. This position will work closely with the local URS Clinical Pharmacist, clinical quality and medicare and retirement teams in managing and supporting the high volume independent pharmacies and Providers to achieve 5 star performance on the three medication adherence measures. The Clinical Quality Pharmacy Lead Technician will be responsible to manage members that use independent pharmacies.

Primary Responsibilities:

  • Member Quality of Care
    • Make outreach calls related to medication adherence, answer member questions related to adherence, educate as needed on RX benefits and document outcomes as appropriate
    • Assist local URS Clinical Pharmacist with driving 30 to 90 day script changes and increased member usage of Parata and Case Management Pharmacy Models
    • Assist with data collection, data entry, quality monitoring (EQUIPP)
    • Identify patients for medication adherence barriers and collaborate with pharmacists, providers and pharmacies to develop a plan to increase patients' medication adherence
    • Make referrals to appropriate clinical programs and/or local resources to support continuity of care
    • Additional duties as necessary
  • Pharmacy Engagement and Support
    • Collaborate with independent pharmacies and “embed” as needed to improve the medication adherence performance for assigned pharmacies
    • Act as liaison between member, Pharmacist, and health plan
    • Report pharmacy outcomes to local URS Clinical Pharmacist and health plan
  • Provider Engagement and Support
    • Collaborate with prescribing clinician to update the members care plan and address medication adherence barriers
    • Serve as a resource to support Pharmacy initiatives that will lead to better star performance and outcomes
    • Act as liaison between member, Pharmacist and prescribing clinician
    • Be aware of active Medicare and Retirement Provider incentives specific to RX Measures
    • Report pharmacy outcomes to local URS Clinical Pharmacist, Practice Performance Manager, and health plan

Job Pharmacy Operations
Primary Location US-AR-Little Rock
Other Location 
Organization RQNS Ops
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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