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Phoenix, AZ-Fleet Services Coordinator

Cox Automotive

Gilbert, AZ
Job Code:
Cox Automotive
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Job Details

Company Cox Automotive
Title: Phoenix, AZ-Fleet Services Coordinator
JobID: 1716032
Category: Fleet and Transportation
Industry: Cox Automotive
Job Type: Full-time


Job Summary:

This position is responsible for documenting, overseeing and coordinating customer vehicles through the Fleet Services program. The Fleet Services Coordinator schedules, monitors and communicates all activities related to the receipt, assignment, inspection,  servicing and related billing charges for these vehicles, verifies required information and paperwork, and performs appropriate data entry.  

Job Responsibilities:

·Perform various clerical and administrative duties relating to Fleet Services program fulfillment.

·Maintain customer account agreements, vehicle files, verification of receipt and assignment, records of the completion of work, and other required information.

·Create and maintain service and billing files for Fleet Services fees related to these accounts.

·Ensure payment for billings or accounts receivable are received timely and posted as well as contact customers for reconciliation of discrepancies.

·Analyze and manage customer vehicle throughput via daily report/query capabilities.

·Work with Fleet Services Manager to achieve customer’s expectations of department deliverables through proactive communications.

·Work with department manager to establish and maintain deep service relationships with customers.

·Perform data entry and verify customer vehicle information is accurately recorded in a timely manner in the system and that vehicles are properly tagged with appropriate work order and/or other documentation.

·Respond to customer inquiries relating to assigned customer vehicles, provide quality service, and assist in resolving problems.

·Enter all pertinent information into the fleet asset maintenance system and approved work requested by customer.

·Utilize the fleet asset maintenance systems to monitor and track vehicle repairs.

·Communicate and schedule repairs/enhancements with Fleet Services

management and location Technicians.

·Monitor vehicle through Fleet Services fulfillment process to ensure timeline commitment is met.

·Review completed work ensuring customer quality standards are achieved and/or exceeded.

·May follow up with customer to confirm completion and satisfaction.

·May be required to operate company or customer vehicles.

·Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.

·Perform other duties as assigned by management.



·        High School Diploma or equivalent required.

·        4 years of clerical or administrative support experience required.

·        Valid driver’s license and safe driving record required.

·        Excellent communication and organizational skills required.

·        Advanced computer software skills necessary.

·        Must be able to use general office equipment (i.e., copier, fax machine, etc.).

·        Ability to sit or stand for prolonged periods of time.

·        Ability to perform repetitive data entry tasks, manual dexterity.

·        Vision abilities required include close, distance and depth perception.

Work Environment:

·        Occasional exposure to weather conditions, fumes, and noise.

Organization: Cox Automotive

Primary Location: US-AZ-Gilbert-1240 West Aster Ave

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: No

Schedule: Full-time

Unposting Date: Ongoing
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