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Population Health Coordinator - Fort Worth, TX

UnitedHealth Group

Fort Worth, TX
Job Code:
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Job Details

Population Health Coordinator - Fort Worth, TX(Job Number:728283)

Monday - Friday 8am to 5pm with excellent benefits including 3 1/2 weeks of PTO and 8 paid holidays per year. 
The Focus Group Population Health Coordinator performs a variety of patient related activities to assist physician office personal and the care management team, including contacting patients to ensure timely follow-up, address patient needs, and works with market management to reduce total medical cost.
Please note: This position is both office and clinic based. The Population Health Coordinator will be based at our office in Forth Worth and will be traveling to assigned clinics throughout the market during the week. This is not a work from home position.
Primary Job Responsibilities:
  • Documents all patient interactions in a concise manner that is compliant with documentation requirements for Model of Care and Center for Medicare and Medicaid Services (CMS) regulations
  • Conducts in-bound and out-bound calls for program requirements including, but not limited to: patient scheduling, surveys / screenings, reminder calls, census management and distribution of materials to appropriate clinical personnel or patients
  • Schedules and coordinates patient transportation, follow-up physician appointments in all applicable markets, as needed
  • Completes timely data entry of in-bound and / or out-bound call contact information into software applications (Claims Database, Trucare, etc.)
  • Utilizes various reports to track patient referrals and scheduling no-shows for patients in collaboration with Care Management staff and Clinic staff
  • Provides clerical and / or administrative support to clinical staff and managers for special studies, projects and reports
  • Provides excellent customer service by serving as a resource to all internal and external customers
  • Maintains knowledge of all health plan benefits, network, CMS, regulations, health plan and / or MSO policies
  • Call High Risk Members weekly as designated by PCP
  • Maintain accurate utilization scoreboard
  • Assist with Medication Adherence program
  • Verify patients have been seen according to population health stratification list
  • Assist all patients with barriers
  • Ensure appropriate clinical information is communicated when patients are referred to Care Management, Disease Management, Palliative Care, Hospice and Social Work services
  • Performs all other related duties as assigned
  • Complete monthly patient satisfaction surveys

Job Patient Services
Primary Location US-TX-Fort Worth
Other Location 
Organization WellMed Medical Mgmt, Inc
Schedule Full-time
Number of Openings 2
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UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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