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Pro Customer Experience Analyst

Home Depot

Atlanta, GA
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Job Details

Pro Customer Experience Analyst - Atlanta GA 30308 Skip Navigation
Job Details

Pro Customer Experience Analyst (104532)

GA - Atlanta

  • Date Posted: Mar 21, 2017
  • Company: The Home Depot
  • Travel: None
  • Functional Area: Services
  • Position Type: Full-Time
  • Relocation Provided: No

Position Description:


Pro Customer Execution Business Analysts are responsible for leading small to medium subsets of larger projects and initiatives and individual processes that bring value to The Home Depot. They must possess a high level of analytical ability to distinguish multiple components of a problem and develop conclusions using quantitative skills. Key responsibilities include but are not limited to leading teams on projects, effective communication to teams and other leaders, reviewing and understanding sales/financial data, identifying trends in business and the retail industry. A successful Analyst will possess and demonstrate strong leadership skills, analytical ability, and communication.

20% Plan and lead all phases of a project's life cycle (i.e. feasibility, design implementation, evaluation); this includes extracting the business need; defining the business requirements, understanding the impact on the business, and designing and carrying out the project(s) 
10% Serve as liaison between merchandising and finance by facilitating meetings including both departments 
10% Mentor other analysts in developing/honing business knowledge and analytical skills 
20% Serve as a subject matter expert and perform research and/or analysis within assigned projects 
20% Multi-task to work on 2 to 4 projects simultaneously, recommending process improvements and making final project recommendations which impact the business 
20% Establish and report on metrics of assigned projects to gauge business value

Reports to a director-level position within merchandising 
No direct reports, however, the position will be required to mentor others who have the need for assistance

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Typically requires overnight travel 5% to 20% of the time


Additional Environmental Job Requirements: 

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:

Education Required:
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
Years of Relevant Work Experience: 2 years

Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Additional Qualifications:

Preferred Qualifications:
Bachelor's Degree (1-2 years experience)

Knowledge, Skills, Abilities and Competencies:

Strong project management skills, including strong process orientation, ability to work in a cross-functional team environment 
Good communication skills, including ability to interact with officers, also needs the ability to negotiate and persuade 
Strong analytical skills and general understanding of technical concepts 
Ability to establish priorities and procedures for accomplishing work within established deadlines; ability to handle multiple projects and manage toward deadlines and deliverables 
Proven leadership skills, including a willingness and ability to be a mentor

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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