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PRO CUSTOMER EXPERIENCE MANAGER - INTERLINE BRANDS

Home Depot


Location:
Jacksonville, FL
Date:
01/22/2018
2018-01-222018-02-20
Job Code:
113047
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Job Details

IB PRO CUSTOMER EXPERIENCE MGR - Jacksonville FL 32205 Skip Navigation
Job Details

PRO CUSTOMER EXPERIENCE MANAGER - INTERLINE BRANDS (113047)

FL - Jacksonville

  • Date Posted: Dec 17, 2017
  • Company: INTERLINE BRANDS
  • Travel: 0-25%
  • Functional Area: Customer Service
  • Position Type: Full-Time
  • Relocation Provided: No




Position Description:
POSITION PURPOSE
Do you want to be part of a team that drives change and exceeds Customers' expectations?

The Manager of Pro Customer Execution is responsible for developing, executing and driving cross functional strategic initiatives that bring value to Home Depot Pro Customers through various integration initiatives with the B2B business of Interline Brands. The manager will identify, analyze and deliver compelling customer insights that drive clear business actions and outcomes. They will champion a best-in-class customer experience across all transactional channels and platforms. The role will partner with the multiple departments to ensure seamless alignment on all initiatives. Strong leadership skills, communication and analytical ability is critical to the role.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES

  • 25%- Partner cross functionally with organizational teams, internal and external clients, management and others in driving change within Home Depot and Interline Brands. 
  • 25%- Develop Recommendations: Prioritize issues and brainstorm/develop solutions and recommendations by working with a diverse group of people (store leaders and associates, merchants, customer service, pricing, finance, supply chain, internal and external teams, vendors, etc. 
  • 25%- Evaluate Results: Analyze the financial results of initiatives versus projections through financial analysis, control stores and other benchmarks. Evaluate the operational issues of initiatives by walking stores, IBI functional leaders, talking to associates and customers and interviewing merchants. 
  • 25%- Project Management: Handle the day to day issues associated with implementing a new initiative. These may include working with all functional associates at both Interline Brands and The Home Depot. Use diverse problem solving methodologies to understand the fundamental parts of the problems and communicate the solutions
NATURE AND SCOPE
This position reports to the Sr. Manager or Director of Customer Service.
This position has 0-2 direct reports.
ENVIRONMENT:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
TRAVEL:
Typically requires overnight travel 5% to 20% of the time.


ESSENTIAL SKILLS:
MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
EDUCATION REQUIRED:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
YEARS OF RELEVANT WORK EXPERIENCE: 5 years
PHYSICAL REQUIREMENTS:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
ADDITIONAL QUALIFICATIONS:

  • Exposure to, and operational experience with Interline Brands systems, processes and policies. 
  • The ability to manage multiple projects simultaneously.
PREFERRED QUALIFICATIONS:
  • Strong Analytical and quantitative skills 
  • Consulting and/or retail experience 
  • Ability to lead and manage cross functionally 
  • A Master's Degree is preferred; bachelor s degree or equivalent experience is required.
KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES:
  • Demonstrated leadership qualities 
  • Ability to work with all levels within the organization and to lead without positional authority 
  • Strong presentation skills and ability to communicate effectively with stakeholders and senior business leadership 
  • Broad business knowledge and ability to understand the big picture 
  • Logical, structured thinking


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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