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PRO SALES CALL CENTER REP

Home Depot


Location:
Atlanta, GA
Date:
09/22/2017
2017-09-222017-10-21
Job Code:
109189
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Job Details

PRO SALES CALL CENTER REP - Atlanta GA 30308 Skip Navigation
Job Details

PRO SALES CALL CENTER REP (109189)

GA - Atlanta

  • Date Posted: Aug 29, 2017
  • Company: The Home Depot
  • Travel: 0-10%
  • Functional Area: Services
  • Position Type: Full-Time
  • Relocation Provided: No




Position Description:
POSITION PURPOSE
Pro Sales Associates are primarily responsible for building relationships with retail and wholesale customers. Key responsibilities for this position include providing outstanding customer service, processing orders/quotes, and possess excellent decision making and problem solving skills. Associates must ask questions to clarify customer s need of services and demonstrate effective up-selling and closing techniques to ensure that the project is complete.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES

-25% Using knowledge of customer's line of business to anticipate their needs
-25% Developing one-on-one relationships with all customers
-25% Ability to organize, understand and develop techniques for managing large National and local projects as it relates to specific customer request
-25% Creating customer quotes and processes fax, phone and email orders quickly and accurately

NATURE AND SCOPE
Position reports to Customer Service Supervisor.
No direct reports.

ENVIRONMENTAL JOB REQUIREMENTS

Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Travel:
Typically requires overnight travel less than 10% of the time.

Additional Environmental Job Requirements:


ESSENTIAL SKILLS:
MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Additional Minimum Qualifications:

Education Required:
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.

Years of Relevant Work Experience: 1 years

Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Additional Qualifications:

Preferred Qualifications:
- 1 year account management/sales management experience
- 1 plus years home improvement or home building industry experience
- Successful professional growth in a high paced retail environment
- Computer literacy with Internet Explorer and MS Office programs
- Efficient in ProMaster 7
- Mincron (As400) knowledge

Knowledge, Skills, Abilities and Competencies:
- Demonstrates a strong ability to create and cultivate an active network of relationships both inside and outside the organization; Ability to leverage relationships to accomplish sales
- Deep understanding of Pro customer needs with a focus on fulfilling 100% of their product and performance requirements
- Determine how each customer would prefer to be served and tailor communications appropriately
- Strong leadership and negotiation skills; ability to persuade or influence others
- Excellent communication skills; verbal, written and able to communicate globally


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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