Problem Engineer

  • Location:
    Krakow, Poland
  • Area of Interest
    Engineer - Network
  • Job Type
  • Technology Interest
  • Job Id

What You’ll Do

In this role of a Problem Manager you will gain insight into the detailed functionality of Cisco products and partners with all distributed elements of the supply chain. You will be exposed to multitude of Cloud Managed Services (CMS) services/technologies and will have a significant influence in driving improvements.

Main Responsibilities:

• Collaborate across functional teams identifying, designing, developing and improving Problem Management and data science solutions

• Define, develop and improve automation, event correlations, thresholds, health reviews and predictive failure analysis

• Develop and utilize statistical modelling and data mining techniques to obtain and interpret data to drive value, increase NOC efficiency while reduce customer impact

• Translate abstract data into highly-visual and easily-digestible formats

• Manage Proactive Problem Management queues and collaborate with subject matter experts to detect and remediate problems

• Perform ad-hoc data analyses

• Perform knowledge transfer, training and develop Know Error Articles

• Act as a focal point and escalation contact for high priority and high impact problems

• Analyze, configure and troubleshoot large complex networks with mixed media and protocols

• Create or assist with Root Cause Analyses and Major Problem Reviews


Who You’ll Work With

You will join some of the industry’s brightest minds in providing proactive incident management support. In this role you will be empowered to transform the way that Cloud Managed Services delights our customers. This role is a position of large influence and impacts the way that CMS continues to lead the industry.

Who You Are

Required Qualifications

-        Proven Problem Management experience driving efficiencies and stabilizing customer networks

-        At least CCNA level experience and knowledge (NOC experience preferred)

-        At least basic Python knowledge

-        At least basic understanding of the ITIL framework.  An ITIL would be a plus

-        Experienced in data mining, cleaning, clustering and pattern recognition

-        An understanding of statistics and the scientific method

-        Proven ability to drive change through innovation & process improvement


 Desired Qualifications:

-        Event Management experience with working knowledge of associated protocols and technology (SNMP, API, XML, Traps, Syslogs, etc.)

-        Experience with regex, SQL, Tableau, Windows and Linux

-        Detail oriented

-        Experience developing solutions designed to increase NOC efficiency (automations)

-        Machine Learning experience

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything – people, process, data and things – and we use those connections to change our world for the better.
  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

 Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco






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