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Problem Manager

Cox Automotive


Location:
Atlanta, GA
Date:
11/16/2017
2017-11-162017-12-16
Job Code:
1716022
Cox Automotive
Apply on the Company Site
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Job Details

Company Cox Automotive
Title: Problem Manager
JobID: 1716022
Category: Information Technology
Industry: Cox Automotive
Job Type: Full-time

Description

We are currently looking for a Major Incident Manager with 5+yrs of experience to join our team in Atlanta, GA.

The Major Incident Manager is responsible for industry best practices and tools for their service management domain.   The Major Incident Manager plays a role in process management, setting service strategy, designing services, transitioning services to production, operating services and continually improving services. 

Your Role:
  • Defines the policies, processes and procedures for their service management domain.
  • Ensures that changes to service management policies, processes and procedures for their domain are approved and communicated before being implemented.
  • Trains stakeholders in service management policies, processes and procedures for their domain.
  • Produces and maintains plans which prioritizes and plans technology activities and targets for their service management domain.
  • Approves service management requirements and costs for their domain from users for new or enhanced technology services.
  • Creates design criteria for their service management domain to be applied to new or enhanced technology services.
  • Defines service management targets for their domain as a basis for SLAs for new or enhanced technology services.
  • Approves the implementation of service management requirements for their domain.
  • Monitors resources and performance and that information recorded is kept up-to-date and used to support service management activities for their domain.
  • Provides reports to ensure that services are measured and monitored for their service management domain.
  • Addresses shortfalls to agreed service levels for their service management domain.
  • Analyzes data, predicting trends and themes for their service management domain.
  • Coordinates all continuous improvement activities for their service management domain.
  • Assesses new technologies for use by their service management domain that might improve the efficiency and effectiveness of the process.
  • Audits the completeness and accuracy of information documented for their service management domain.


Qualifications

Required  Experience (minimum):
  • Bachelor’s degree in Computer Science degree or related field or equivalent combination of industry related professional experience and education
  • 5 -8  years of working experience of performing service management activities
  • Working experience in specific service management domain


What We Look For (preferred):
  • ITIL Foundations Certification



About Cox Automotive

 

Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader®, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, VinSolutions®, Xtime®, incadea® and a host of other brands. With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit www.coxautoinc.com.



Organization: Cox Automotive

Primary Location: US-GA-Atlanta-3003 Summit Blvd

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: Yes, 5 % of the Time

Schedule: Full-time

Unposting Date: Ongoing
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