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Process Engineer

AT&T


Location:
Bratislava
Date:
02/15/2018
2018-02-152018-03-17
Job Code:
att4-7038931
Apply on the Company Site
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Job Details

Company AT&T

Job Title Process Engineer

Jobid att4-7038931

Location: Bratislava, SVK

Description Business Operation - Customer Experience (CX) organization provides E2E customer support across all wireline and wireless services for AT&T’s global business customers.

CX is a new additions to organization represented in Slovakia, but play a critical role in term of aligning business needs with the customer needs.

We are looking for experienced colleagues for Process Engineering positions, responsible for identification of improvements, managing projects and general support for the Global Command Center.



US working hours



**Roles and Responsibilities:**

- Analytics

- Managing project to successful completion

- Program management assignments

- Designing and implementing process improvement



**Key Competencies and Skills:**

- Business Process Management

- Lean and 6 sigma (green belt certified) optional

- Project management education or relevant experience welcome

- Well organized and precise, detail oriented

- Analytical thinking

- Pro-active approach and motivated to deliver

- Open minded with ability to come up with ideas and visions

- Able to share knowledge

- Open communication

- PC literacy (MS Office - Word, Excel, Outlook, Power point), Internet, Visio



- Advanced level of English



**Education and Qualifications:**

- University degree



**Additional Information:**

- Global Command Center

Scope, Purpose and Guiding Principles



- End - to - end partnership to improve cycle time, on time

performance, and repair intervals for strategic services across

the globe



- Drive initiatives that provide a consistent holistic improvement to customer experience



- Point of sales to first bill and into maintenance



- Expand participation to include all critical partners such as

Sales, GCS, GCM, TFS and C&E, Product, Finance/Billing, and

other critical functions



- Scope: ADI, Flex, ASE, AVPN: Domestic & Int'l (sales, ordering,

provisioning)



- US working hours



Apply on the Company Site
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