Sign In
 [New User? Sign Up]
Mobile Version

Process Management Associate


Dresher, PA
Job Code:
Apply on the Company Site
  • Save Ad
  • Email Friend
  • Print
  • Research Salary

Job Details

Position Title: Process Management Associate
Job Code: 450158
Job Location: Pennsylvania-Dresher

Prudential Group Insurance has an exciting opportunity for a results oriented individual to join our Group Universal and Group Variance Universal Life Operations Team as a Process Management Associate. This individual would have daily responsibility for multiple processes within the Group Insurance Record Keeping Operations team. This includes transactional reviews, oversight of the BAU tracker process, process analysis and design, and support the implementation of new processes within the operations team.

As a Process Management Associate, you will be a critical member of the Record Keeping Operations team directly supporting process improvements, IT enhancements, functional projects, and utilizing data and analysis to provide leadership with information for business decisions.

Job Responsibilities:

  • BAU Tracker Process – Coordinate all aspects of the BAU tracker process for RKO including research of system issues, development of business requirements, lead the UAT testing process, and provide business Subject Matter Expertise for the IT organization
  • Responsible for processes that are critical to the on-going administration of the GUL/GVUL product including: Weekly Medical Underwriting Reconciliation Reports, Client Dashboards, and Project Management Tracking
  • Responsible for the development, delivery, and enhancement of various reports for delivery to the RKO Leadership team. Provides reporting and/or quality review of reports to include analysis of performance metrics, error trends, open errors and ad hoc reports as necessary
  • Develops deep business and systems knowledge in critical administration systems: LinxG, CMWS, Compass, and CustomerOne to support the IT enhancement process.
  • Leads small to mid-size departmental process improvement projects and acts as a Subject Matter Expert for larger functional or Strategic Projects
  • Provides guidance and mentorship to others within the department as it relates to project management, systems research, and process improvements
  • Collaborates with all levels of the Record Keeping Operations team from front line associates to Vice President, as well as with business partners across Group Insurance

  • Minimum of 3 years Group Insurance (GI) experience with experience supporting life products and advance products such as Group Universal and Group Variance Universal Life insurance a plus.
  • Subject matter expertise of GI administration platforms and supporting processes (LinxG, CMWS, Compass, CustomerOne)
  • 4-year college degree preferred but not required.
  • Strong organization skills and the ability to manage multiple priorities while working under tight time constraints.
  • Experience with Process Improvement methodologies such as LEAN, Six Sigma and others a plus
  • Intellectual curiosity and strong critical thinking skills with the ability to understand detailed systems
  • Communicating with internal customers. Communication typically relates to complex scenarios where the position is looked upon to provide input and guidance to leadership to make business decisions.
  • Advanced skills with Microsoft Office Products including: Excel, Access, Word, and Powerpoint 

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at for more information about doing business with Prudential.
Job Function: Operations
Schedule: Full-time
Apply on the Company Site
Powered ByLogo

Featured Jobs[ View All ]

Featured Employers [ View All ]