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Process Management Specialist


Dresher, PA
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Job Details

Position Title: Process Management Specialist
Job Code: 434939
Job Location: Pennsylvania-Dresher

Process Management Specialist


The Service Development team is responsible for the business management and successful execution of initiatives for the Annuities Service organization. The team provides project management and business analysis leadership support including business case development, creation and maintenance of project artifacts (e.g. project plans testing scripts, etc.) and necessary project communication. The candidates primary responsibility involves managing medium to large scale projects from initiation through to implementation and measurement.


Key Responsibilities


·       Manage project deliverables on time, within budget, and at the highest level of quality

·       Interface with business partners and project teams to define requirements, applicable acceptance testing, user training and system implementation.

·       Lead planning efforts to define, develop and implement creative ideas and solutions to improve the customer experience

·       Lead subject matter experts in conducting research and analysis to quantify business opportunities and develop formal recommendations for presentation to management

·       Perform analysis on multiple integrated processes and workflows to ensure outcome of project efforts remain client-focused, consistent and effective

·       Serve as the primary point of contact for project communication to the project management team and key stakeholders







  • 3 years Project Management experience. Experience with Agile methodologies and Lean Six Sigma is a plus
  • Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight.
  • Strong communication (written and verbal) and presentation skills with proven ability to communicate with all levels of the organization
  • Must be self-motivated and possess a level of comfort with ambiguity and in helping to decipher and define key measures of success
  • Demonstrated ability to drive multiple initiatives and competing priorities with excellent time management and organizational skills
  • Process-oriented with demonstrated strong analytical and problem solving skills 
  • Builds constructive working relationships characterized by high levels of inclusion, cooperation and mutual respect
  • Proficiency with MS Project, Excel and PowerPoint. MS Visio and Access experience a plus


Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at for more information about doing business with Prudential.
Job Function: Project Management
Schedule: Full-time
Apply on the Company Site
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