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Process Management Specialist, Retirement Benefits


Scranton, PA
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Job Details

Position Title: Process Management Specialist, Retirement Benefits
Job Code: 438558
Job Location: Pennsylvania-Scranton
For more than 85 years, Prudential Retirement has provided retirement plan sponsors with innovative and full-service solutions. This is an opportunity to join the Benefit payments processing team and play a key role in meeting organizational goals in a fast-paced claims environment.

The Process  Management Specialist is responsible for the day to day workflow operations and assisting the Manager with performance and metrics coaching. You will work collaboratively with associates and other leaders to develop, enhance, and implement processes to achieve customer and business objectives.  With talent as a strategic differentiator, the Process Management Specialist will be the training resource and technical advisor for the team to enable depth of knowledge and consistency in process and controls.

  • Coach, supervise and manage technical performance of associates
  • Assist Manager with performance reviews, 1:1 meetings and team meetings
  • Track and trend productivity, quality and service level agreements
  • Identify, initiate and implement Process Improvement opportunities
  • Collaborate and communicate effectively with key business partners to raise, resolve and solution issue
  • Develop and facilitate claims training for DB Full Service payments/PRT calculations and payments
  • Must maintain strong personal expertise in the technology/systems which support the process (Pega, Pride payment system, etc) 

  • Bachelor's degree or equivalent work experience
  • Minimum 5 years of experience in Defined Benefit Operations or related field; retirement products expertise a plus
  • Experience in initiating and implementing process improvements
  • Demonstrated ability to research and problem solve complex issues
  • Have a leadership mindset to lead a team and provide guidance to achieve team goals
  • Positive attitude, team player, and leadership mindset
  • Conscientious and detail oriented
  • Clear and concise written and verbal communication skills
  • Strong organizational awareness and the ability to analyze key concepts
  • Excellent facilitation skills
  • Able to adapt to changing environment
  • Effective project management skills and drive for results
  • Proficiency in Microsoft applications (Excel and Word)
  • Proven self-motivation skills

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at for more information about doing business with Prudential.
Job Function: Banking/Financial Services
Schedule: Full-time
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