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Procurement Service Coordinator

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Job Details

Careers Center - Procurement Service Coordinator

Procurement Service Coordinator

System ID
Relocation Type
Employment Status

Unit Description

  • Provide administrative support contract management raising of PO’s for external third parties (CLM contracts)
  • To be the first line of support for purchasing service requests; reporting of faults and ensuring these are closed out in a timely fashion
  • Responsible for the collation and ordering of laboratory, consumables and services as requested by users via various online systems and processes.
  • Effective supply of laboratory consumables/services to the research environment.
  • Ensure that orders are accurately processed and in a timely manner for all departments within Client CHR&D.
  • Resolve missing/incorrect/back/consolidated orders and missing PO numbers.
  • Closely monitor all invoices and process within the preferred time frame.  This will include invoice discrepancies/credit note processing/process documents/good receipting and approve/reject/code invoices.
  • CERPS SME- Super user supporting CERPs team/Client and Sodexo.
  • Work with the CERPs concierge team on a regular basis, keeping CERPs knowledge up to date, attending meetings.
  • Responsibility to challenge cost saving/cost avoidance.
  • Obtaining bulk quotes to maximise savings, pricing, stock availability.
  • Any cost saving/avoidance to be logged, and reported to the Client CHR&D representative.
  • Recognising repeat items ordered then setting up on Stock-boss/Fisher (keeping US stock) or Kanban for cost saving/quicker delivery times etc.
  • Keep all orders directed to Client preferred suppliers. Follow Client procedures and challenge users going outside this policy.
  • Liaise closely with Procurement, Finance, Smart-order, Sodexo Goods In team and Client suppliers to resolve any delivery issues.
  • Arranging item returns via End user, Suppliers and Goods In
  • Contribute/ assist in championing the need for continuous improvement.
  • To be receptive and adaptive to change in a fast-moving environment.
  • Fostering results oriented productive relationships with clients and customers by delivering operational excellence
  • Provide guidance to the customer base by living the Sodexo values, promoting Client and Sodexo by acting as an ambassador when carrying out duties.
  • Operate to the standards set out in the Statement of Work and to the agreed performance targets where applicable and as directed by your line manager.
  • As directed provide information or data relating to the metrics reported at site governance level to your line manager.
  • Measure your own performance by completing the annual PDR with your line manager. Be responsible for your own development.
  • To work in conjunction with other members of the scientific services support team to best practice, key learning’s.
  • Fully participate in all Employee Engagement activities as directed by your line manager.
  • Ensure all communications are timely, accurate and promote Sodexo’s core values.
  • Continually look to contribute ideas and new initiatives within the site, demonstrating forward moving business and innovation to clients and these through the Transformation process
  • Adhere to all company & client policies, procedures, site rules and regulations. Comply with all company & client procedures relating to Health & Safety & safe working practices.
  • As and when required assist with other tasks within your capabilities in order to maintain and improve services within the premises.
  • Attend training sessions as and when required.Shopper Procurement Management:


    Be a super user of the procurement systems (e.g.: CERPS, Stockboss, Comet)
  • Be a self-supporting super shopper and therefore empowered to support the local R&D shopper community
  • Ensure appropriate tracking and safe delivery and storage of goods

Key Performance Indicators (KPIs) or “What it will look like when you are doing the job well”

  • Customer and Client Focus: Deliver exceptional customer service to build valuable long term relationships with colleagues, customers and clients. Receive excellent customer feedback
  • Impact and Influence: Communicates to build relationships and interacts appropriately with others
  • Continuous Improvement: Seeks to raise standards and improve quality of performance and service
  • Working with others: Works effectively and professionally with others to achieve the desired results
  • Compliance: Internal compliance standards achieved and audit performance excellent

Skills, Knowledge and Experience

  • Strong customer service and relationship building skills and experience
  • Service orientated attitude combined with innovative thinking
  • Strong team player within a high quality customer service operation
  • Knowledge and awareness of the Pharmaceutical Industry.
  • Procurement experience desirable.
  • Be self motivated and work under pressure to balance conflicting deadlines is essential
  • Communicate effectively with a wide range of customers and multi-service team service personnel to achieve results
  • Database / IT / Financial ordering systems experience desirable.
  • Good eye for detail
  • Confident in dealing with customers and clients at all levels in an appropriate manner
  • Experience in using a range of IT products to generate reports (Word, Excel etc)
  • Highly customer focussed and a proactive problem solver / innovative thinker.
  • Experience working in a standards/compliance environment
  • Smart professional appearance. Positive approach to working as a team

Position Summary

Serves as a direct point of contact for customers. Responsible for ensuring customers receive an adequate level of service with their questions, concerns and/or issues. Answers/responds to routine questions and inquiries from customers via the telephone, Internet, fax and other technologies, using established fact-finding procedures, customer service methodologies, knowledge of pertinent processes and procedures, and familiarity with policies, vendors and specified products/services.  Consults with or transfers more difficult issues to the Rep II or management.

Qualifications & Requirements

Basic Education Requirement - High School Diploma, GED or equivalent

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


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