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Product Implementation Manager

Cox Communications

Phoenix, AZ
Job Code:
Cox Communications
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Job Details

Company Cox Communications
Title: Product Implementation Manager
JobID: 1718047
Category: Marketing
Industry: Cox Communications, Inc.
Job Type: Full-time


Manager, Regional Product Implementation

Supports the Cox Business Region launch of new products and product enhancements for all product lines, all product managers, and all customer segments.

  • Coordinates cross functional product implementation projects for Region Cox Business
  • Provides support for all product lines, all product managers and all customer segments
  • Creates and manages the region’s product roadmap, highlights resource gaps and communicates widely and transparently to all parts of the organization
  • Partners with market managers to conduct regional kick-offs for new initiatives
  • Organizes and leads recurring product implementation meetings and holds boundary partners accountable to commitments
  • Organizes and leads –bi-monthly product steering meeting with market leadership to prioritize roadmap focus and solve for resource gaps
  • Exercises project management best practices
  • Creates and manages project plan for product rollout/initiative
  • Collaborates with region and center during product rollout to resolve issues during lab setup and testing, alpha testing, and customer beta trials
  • Manages project plans and provides weekly updates to region and center leads on key projects
  • Facilitates the effort to define the end-to-end regional processes required to support new products and/or enhancements
  • Facilitates the sales operations efforts/updates around product launch/initiative such as workflow/CRM, product catalog, and billing service codes
  • Facilitates and works on migration and clean-up projects due to product enhancements and platform upgrades.
  • Reports to Dir, CB Field Marketing




  • High school graduate, GED or equivalent work experience
  • 7+ years of experience required in project management or MS/MBA and 5+ years’ experience in related field.  
  • Working knowledge of voice, data, and video services
  • Strong presentation skills with excellent knowledge of Microsoft Excel, Word, and Power Point.  
  • Exceptional analytical skills
  • Excellent interpersonal, leadership and collaborative skills to work effectively with cross-functional teams throughout organization
  • Experience with development and implementation of product market trial plans
  • Strong organizational and multi-tasking skills
  • Travel up to two trips per year

  • BS/BA degree
  • PMP certification 
  • 2+ years of experience in a management role or leading cross functional projects preferred 
  • Cloud and managed services such as managed router; services provided remotely, including equipment monitoring/repair and PC help desk; and services hosted in the cloud, inclusing messaging, web hosting, online backup and security 
  • Experience in telecommunications industry desired. 

About Cox Communications


Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at and

Organization: Cox Communications, Inc.

Primary Location: US-AZ-Phoenix-3010 West Agua Fria Freeway

Employee Status: Regular

Job Level: Team Lead/Supervisor

Shift: Day Job

Travel: Yes, 5 % of the Time

Schedule: Full-time

Unposting Date: 2017-11-17
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